Soporte Tecnico NEB Guadalajara

Founded in 1910KONEis a global leader that provides elevatorsescalatorsand automatic building doors as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safeconvenientand reliable. Our operations in over 60 countries around the worldhashelped us achieve our position asaninnovation and sustainabilityleader with repeatedrecognitionsbyForbes Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin ourteamasourTechnicalField SupportEngineer forKONE Mexico based in Guadalajara

• Do you have a strong technical grasp of product and service solutions that meet customer expectations including digital tools APF software and BIM

• Are you confident in your holistic understanding of products and corrective action processes

• Do you understand the norms and requirements applicable to each project and ensure compliance at every stage

• Do you take safety and environmental sustainability into account when choosing solutions

• Are you fluent in English and comfortable using IT tools to support your work

• Are you flexible and willing to travel as needed

As ourTechnical Field Support Engineer you will play a vital role in supporting our Front Lines and Supply Operations teams by providing expert technicalassistanceboth remotely and on-site.Youllensure smooth installation andoptimalperformance of our solutions including support on digital tools APF software and BIM-related topics.

In this role you will provide specialized technical support to guarantee that all installations meet customer specifications and ride comfort expectations. You will also contribute to product development initiatives byparticipatingin audits piloting new products and solutions and implementing improvements that enhance quality and efficiency across our operations.

You will collaborate closely with global teams to support the development of installation methods and troubleshooting tools ensuring that our processes and practicesremaineffective and up to date.

Training will also be a key part of your workyoullcoach and mentor local trainers and employees during site visits as well as deliver scheduled technical training sessions. By partnering with both global and local training centersyoullhelp strengthen the technical competence and performance of our teams.

Quality and safety are at the heart of this position.Youllprepare quality reports after each site visitidentifyissues requiring corrective actions and follow up through the established KONE processes. You will activelyparticipatein closing reviews to capture lessons learned and ensure continuous improvement.

Additionally you will strictly adhere to all KONE and customer safety guidelines report safety concerns and take immediate action. Together with the Technical Field Support Manager you will plan daily work allocationmonitorperformance against KPIs and SLAs and drive continuous improvement initiatives to ensure operational excellence.

We have the courage to hire great people from a wide variety of backgrounds not just becauseitsthe right thing to do but because we believe diversity drives innovation:

We value your authentic self

Diversityequityand inclusion is embedded in our strategy and values

Collaborativecreativeand supportive work environment

Passionate about safetyqualityand innovation

We care about the communities where we live and work

Just some of our many benefits include:

Competitive salary

Opportunities to learn and grow

Comprehensive health and wellness plans for the entire family

More benefits than required by law

Come share your passion and energy to make a positive impactatKONE for our customers and your career!

*Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federalstateor local protected class.