OR1 Field Software Support Engineer

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Locations: Los Angeles CA Stafford TX or Auburn MA

Join Karl Storz a leader in medical technology and play a critical role in transforming operating rooms with innovative software solutions. As an OR1 Field Software Support Engineer you will provide expert support and resolve complex software challenges in clinical environments driving customer success and shaping the future of healthcare technology.

Responsibilities:

Diagnose troubleshoot and resolve complex software-related issues including installation configuration and performance challenges.
Serve as an escalation point for software escalations providing in-depth knowledge to accelerate root cause identification and resolution.
Collaborate with R&D and software engineering teams to drive product improvements and innovation.
Deliver exceptional customer support and technical guidance ensuring high levels of customer satisfaction.
Develop and share best practices to enhance field operations and customer success.

Requirements:

5 years of network and software troubleshooting experience (7 years preferred).
Bachelors degree in engineering or equivalent experience.
Microsoft Certified Solutions Associate (MCSA) or equivalent preferred.
Cisco CCNA or equivalent preferred.
Working knowledge of Windows Server 2016 environments IT infrastructure and cybersecurity threats.
Excellent communication problem-solving and documentation skills.
Strong customer service orientation and ability to work in high-pressure situations.
Ability to travel up to at least 80% intermittently across the US with flexibility to work in various clinical environments.

What We Offer:

Opportunity to shape the future of healthcare technology.
Collaborative dynamic team environment.
Competitive salary and benefits package.
Professional growth and development opportunities.

Who We Are:

KARL STORZ is an independent family-owned company headquartered in Germanys renowned MedTech manufacturing region. For 80 years weve pioneered the most groundbreaking innovations in endoscopic surgery video imaging and OR integration to benefit patients and healthcare providers alike.

With more than 9000 associates worldwide and 2600 in the US we pride ourselves on harnessing cutting-edge technology precise workmanship and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country we attract a diverse and talented staff. Its not just about the tools we createits about the lives we change together.

#LI-KM1

Required Experience:

Locations: Los Angeles CA Stafford TX or Auburn MAJoin Karl Storz a leader in medical technology and play a critical role in transforming operating rooms with innovative software solutions. As an OR1 Field Software Support Engineer you will provide expert support and resolve complex software challen...

Locations: Los Angeles CA Stafford TX or Auburn MA

Responsibilities:

Diagnose troubleshoot and resolve complex software-related issues including installation configuration and performance challenges.
Serve as an escalation point for software escalations providing in-depth knowledge to accelerate root cause identification and resolution.
Collaborate with R&D and software engineering teams to drive product improvements and innovation.
Deliver exceptional customer support and technical guidance ensuring high levels of customer satisfaction.
Develop and share best practices to enhance field operations and customer success.

Requirements:

5 years of network and software troubleshooting experience (7 years preferred).
Bachelors degree in engineering or equivalent experience.
Microsoft Certified Solutions Associate (MCSA) or equivalent preferred.
Cisco CCNA or equivalent preferred.
Working knowledge of Windows Server 2016 environments IT infrastructure and cybersecurity threats.
Excellent communication problem-solving and documentation skills.
Strong customer service orientation and ability to work in high-pressure situations.
Ability to travel up to at least 80% intermittently across the US with flexibility to work in various clinical environments.

What We Offer: