Senior Specialist International Client Success Partner Marketing & Retail Media (mfd)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Tasks
- Definition standardization and continuous improvement of international Client Success processes frameworks service levels and operating models
- Establishment of onboarding standards and success criteria for international partners and multi-market setups
- Cross-border alignment knowledge transfer and enablement through training documentation and best-practice sharing
- Ownership of Client Success KPIs (delivery adoption ROI retention upsell readiness) and centralized performance reporting
- Post-sales escalation handling and expert support for complex campaign delivery and performance challenges
- Enablement of upselling cross-selling and revenue expansion through structured signals insights and early-warning frameworks
- Central stakeholder management across Partner Marketing Retail Sales Operations Product Data and external partners
- Collection prioritization and structured feedback management including CRM (Salesforce) process ownership and documentation
- Contribution to the strategic development of the international Post-Sales organization
Your Profile
- Successfully completed degree in business administration retail digital marketing data analytics or a comparable field
- Proven experience in global multi-market Client Success Account Management Digital Consultancy or similar roles in Retail (Media) Commerce Media or AdTech with an international focus
- Strong understanding of retail media and digital media products (e.g. SPA/SBA display video onsite/offsite programmatic InStore DOOH etc) and campaign delivery processes
- Excellent analytical skills and confident handling of KPI frameworks performance analyses benchmarks and ROI evaluations
- Experience in reporting dashboarding and insight generation; very good Excel skills and familiarity with BI tools
- Solid knowledge of CRM systems such as Salesforce or in Customer Success platforms and structured Client Success processes
- Ability to translate complex technical or data-driven topics into clear recommendations for non-technical stakeholders
- Strong stakeholder management and communication skills; confident working across countries and cultures
- Fluent written and spoken English; very good to excellent German; additional Southern European or Benelux language skills are a plus
About Us
MediaMarktSaturn Marketing GmbH is part of the MediaMarktSaturn Retail Group. We are building up and growing MediaMarktSaturns Retail Media and Partner Marketing business internationally.
As Europes largest consumer electronics platform we combine data strong reach and proximity to the purchase decision. We enable brands to position their products and drive measurable sales. We work omnichannel digital and at the point of sales in our stores.
With us you will get dynamic drive and the strength of a leading corporation. We run programmatic data driven advertising on our own platform. You will work with colleagues across all MMS countries and help shape the future of Partner Marketing business.
The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion foster equal opportunity and welcome you to be part of our team.
Additional Benefits
Job Infos
Location:München Hamburg
MediaMarktSaturn Marketing
Department:HQ - Marketing & Communication
Entrylevel:Professional Level
Type of Employement:Full Time
Working Hours:375
Persona:Job Requisition HQ Employee
Recruiter:Laura Schröder
Recruiter:Laura Schröder
Required Experience:
Senior IC
Key Skills
- Quality Assurance
- Client Relation
- Target Audience
- Media Planning
- Trend Analysis
- Market Research
- Email Campaigns
- Social Channels
- Campaign Management
- Client Service
- Current Events
- News Stories
- Powerpoint
- Data Analysis
- Analytics
