Patient Collections Agent- Bilingual (English SpanishPortuguese)

Nirvana Healthcare Management Services

Job Location:

West Orange, NJ - USA

Hourly Salary: USD 19 - 20

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced Medical Collections Agent to join our on site revenue cycle team. The ideal candidate will have a strong understanding of healthcare billing insurance rules and regulations and proven experience in medical collections.

Key Responsibilities

Manage and follow up on outstanding patient balances including copays deductibles coinsurance self-pay balances etc.
Contact patients via phone email text or mail to provide balance information and request payment in a professional courteous manner
Explain patient financial responsibility clearly including balances due payment expectations and practice payment policies
Set up and monitor payment plans in accordance with practice guidelines
Track and enforce IOU (I Owe You) agreements including follow-up and escalation when balances remain unpaid
Apply payments accurately and timely in the practice management system
Maintain detailed and accurate documentation of all patient collection activities and communications
Ensure compliance with all applicable federal and state regulations including HIPAA and fair debt collection standards
Identify recurring collection issues or patient trends and escalate concerns to management as appropriate
Collaborate with front desk and billing teams to ensure patient balances are communicated and collected consistently

Qualifications

Minimum 1 year of experience in patient collections or medical receivables (required)
Strong understanding of patient financial responsibility in a healthcare setting
Familiarity with copays deductibles coinsurance self-pay balances and payment plans
Experience using medical billing or practice management systems to review balances and post payments
Excellent communication customer service and conflict-resolution skills
Strong organizational skills and attention to detail
Ability to work independently prioritize tasks and manage multiple accounts
Professional empathetic approach when discussing sensitive financial matters with patients

Preferred Qualifications

Experience in an outpatient or multi-specialty medical practice
Prior experience handling high-volume patient balance follow-up
Knowledge of front-desk financial workflows and patient check-in/check-out processes
Familiarity with written payment agreements

We Offer:

Competitive compensation package.
Comprehensive benefits including health insurance retirement plans and paid time off.
Supportive work culture focused on professional development and continuing education.
Opportunity to work in a growing field with a focus on improving patient outcomes.
Uniforms provided.

Pay: $19.00 - $20.00 per hour

Commensurate with experience

Expected hours: 37.5 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Vision insurance

Ability to Commute:

Essex County NJ (Preferred)

Required Experience:

Unclear Seniority