Appeals Officer, HE
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Job Location:
Makati City - Philippines
Yearly Salary:
$ 600000 - 720000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
About EDU:
EDU is an Australia based (ASX-listed) company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:
- Australian Learning Group (ALG) - VET provider for international students. Learn more about ALG.
- Ikon Institute of Australia (Ikon) - HE provider for domestic and international students. Learn more about Ikon.
About You:
As the Appeals Officer HE you will be responsible for the day-to-day administration and processing of student appeals ensuring outcomes are fair timely and compliant with institutional policies and regulatory requirements.
Working under the guidance of the Appeals Coordinator HE you will support the investigation and coordination of appeals maintain accurate records and contribute to continuous improvement of appeals processes. This role plays a key part in upholding procedural fairness and supporting a positive student experience.
You will be working remotely.
Key Responsibilities
Appeals Investigation and Administration
- Review student appeals and supporting documentation to ensure completeness and validity
- Conduct preliminary investigations and prepare impartial reports and recommendation
- Ensure all appeal documentation complies with institutional policies and procedure
- Maintain confidentiality and procedural fairness throughout the appeals process
Panel Coordination and Governance
- Coordinate Appeals Panel meetings including scheduling documentation and record keeping
- Assist with the preparation of meeting packs and briefing materials
- Record panel decisions and ensure outcomes are accurately updated in the Appeals Register
Student Support and Communication
- Communicate clearly with students regarding appeal submissions progress and outcomes
- Provide guidance on appeal processes timelines and documentation requirements
- Draft appeal outcome letters and ensure they are issued within policy timeframes
- Escalate complex or sensitive cases to the Appeals Coordinator as required
- Support the Student Experience team by providing accurate and policy-aligned information to students
Quality Assurance and Compliance
- Maintain the Appeals Register and Continuous Improvement Register
- Assist in preparing documentation and data for external appeals and audits
- Identify trends risks and process gaps and suggest improvements
- Ensure appeal records are stored securely and comply with data retention requirements
Education Experience and Skills
Tertiary Qualification
- A relevant undergraduate qualification (e.g. in Business Marketing Education or International Relations) is preferred. Postgraduate qualifications will be highly regarded.
Experience
- 12 years experience in student administration case management or a related role
- Experience handling sensitive information in a regulated environment
- Strong administrative and organisational skills with high attention to detail
- Excellent written and verbal communication skills
Technology Proficiency
- Strong knowledge of Microsoft Office (Word Excel PowerPoint) and Proficiency in Student Management Systems Learning Management Systems and Microsoft Office 365
Why Join us
A supportive team - When you work with us youre not just a team memberyour part of a supportive community that lifts each other up values every contribution and thrives on mutual respect.
Career progression- Here youll find an environment where your ideas matter your growth is prioritized and youre empowered to do your best workbecause when we succeed we do it together
A positive and fun work environment- Work should be more than just a jobit should be an experience you enjoy!
Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things and whats better than breakfast
Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field
Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities sexually and gender diverse people and individuals of all ages.
Next steps
Please apply online or send your resume and a covering letter summarising your relevant skills and experience to
Required Experience:
Unclear Seniority
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
