ITO ServiceNow Developer

Salary for this Role:

From 54000 with benefits subject to skills and experience.

Job Title:

Reports to:

Closing Date:

Job Description:

Job Title: ITO ServiceNow Developer

Details of the role:

Working pattern: This is a full time permanent hybrid role on Crick terms and conditions of employment.

Salary:From 54000 with benefits subject to skills and experience

Application closing date: 1st of February 2026 at 23.59

About us

The Francis Crick Institute is Europes largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent diagnose and treat illnesses such as cancer heart disease infectious diseases and neurodegenerative conditions.

The Crick is a place for collaboration innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure cutting-edge facilities and a creative and curious culture. Weve removed traditional boundaries of departments divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.

About the role

We are seeking a skilled ITO ServiceNow Developer to help design maintain and enhance the Institutes core IT applications and services.

In this role you will act as a technical owner of the ServiceNow platform driving new development managing integrations improving workflows and ensuring the system supports efficient highquality service delivery across the organisation.

Working closely with teams across the Crick you will develop automated processes maintain the CMDB build dashboards train users and lead ongoing improvements that strengthen our operational capabilities.

What you will be doing:

You will:

• Responsible for keeping up-to-date with best practices for new development in ServiceNow

• Configure and maintain effective ITSM toolset to Manage the platform and coordinate future Development and Implementations.

• Build Design and Develop automated business processes through Orchestration Flow Designer and Configuration Management.

• Develop Performance Analytics Dashboards to required design and reporting as required. Also includes training to other teams to allow them to build their own dashboards to help with work

• Build customised Applications with Approval Workflow where appropriate and in line with ServiceNow best practices.

• Driving ongoing improvements to the toolset to support greater efficiencies and enhanced customer service from ITO and the wider business

• Manages and develops the Configuration Management Database (CMDB)

Please see full job description here

About you

You will have:

• (ITSM) preferably ServiceNow Application Developer*

• Appropriate qualifications and/or training in the delivery of IT Service Management

• Appropriate qualifications and/or training in ITIL (Foundation qualification is essential)

• The successful candidate must be an experienced ServiceNow Developer with demonstrable experience in web technologies (JavaScript HTML XML Web Services) within a SaaS environment.*

• Demonstrable experience with integrating ServiceNow Orchestration with systems like but not limited to Office 365 Active Directory Azure Intune JAMF Slack and SharePoint*

• A demonstrable track record of developing implementing and managing processes and procedures to support effective ITSM

• Ability to create and review documentations for business process and technical design for work*

*Minimum Criteria

About Working at the Crick

Our values

Everyone who works at the Crick has a valuable role to play in advancing the Cricks mission and shaping our culture

• We arebold. We make space for creative dynamic and imaginative ideas and approaches. Were not afraid to do things differently.

• We areopen. Were highly collaborative and interactive and make sure our activities are visible to the outside world.

• We arecollegial. We show respect for one another work cooperatively and support the wider community.

At the Francis Crick Institute we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued respected and empowered to succeed regardless of their background identity or personal circumstances. We actively encourage applications from individuals of all genders ethnicities abilities and experiences. Weare aDisability Confident: Committedemployer andwant to ensure that everyone can apply and be part of our recruitment processes and sowellmake reasonable adjustments if you need them - just let us know when you apply. If you needassistancewith applying (i.e. would like to apply by phone or post)please email:

Find out more about life at the Crick.

What will you receive

At the Francis Crick Institute we value our team members and are proud to offer an extensive range of benefits to support their well-being and development:

• Generous Leave: 28 days of annual leave plus three additional days over Christmas and bank holidays.

• Pension Scheme: Defined contribution pension with employer contributions of up to 16%.

• Health & Well-being:

• 24/7 GP consultation services.

• Occupational health services and mental health support programs.

• Eye care vouchers and discounted healthcare plans.

• Work-Life Balance:

• Back-up care for dependents.

• Childcare support allowance.

• Annual leave purchase options.

• Crick Networks offering diverse groups support community and inclusive social events.

• Perks:

• Discounted gym memberships bike-to-work scheme and shopping discounts.

• Subsidised on-site restaurant and social spaces for team interaction.

Please note you must meet the essential criteria listed within the Role Profile to have your application reviewed.

We reserve the right to withdraw this advert at any given time due to the number of applications received.