Customer Service Specialist Automotive Finishes

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs answer their questions about our Automotive Sherwin-Williams products and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving loading and delivering products.

The individual selected for this role will be expected to work at Automotive Branch #9846 located at 3025 S 300 W Avenue Salt Lake City UT 84115.

This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Preferred Candidate Identified

Job duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.

Responsibilities

Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load pack wrap label ship)
Load and unload products from deliveries
Operate all material handling tinting mixing and testing equipment in a safe manner
Operate and maintain warehouse vehicles and equipment including but not limited to forklifts hand trucks/pallet jacks carts etc.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures rules and regulations
Ensure that the stockroom is organized
Comply with inventory control procedures and assist with bi-annual inventory review
Complete Monthly and Quarterly Safety Training
Assist with the Physical Inventory Process which is conducted semi-annually
Assist in promoting sales specials and initiatives
*Based on business needs keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits

Qualifications

Minimum Requirements:

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid unrestricted drivers license
Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours with or without reasonable accommodation
Must have at least one (1) year of work experience in customer service retail or sales

Preferred Qualifications:

Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch or in automotive Industry
Have at least two (2) years of work experience in customer service retail or sales
Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit) pallet jacks hand trucks order pickers vacuum hoists drum dollies conveyor belts etc.)
Have at least a High School diploma or GED

#SHWSales

Required Experience:

DescriptionThe Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs answer their questions about our Automotive Sherwin-Williams products and recommend the right solutions. The Cu...

Description

The individual selected for this role will be expected to work at Automotive Branch #9846 located at 3025 S 300 W Avenue Salt Lake City UT 84115.

This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Preferred Candidate Identified

Responsibilities

Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load pack wrap label ship)
Load and unload products from deliveries
Operate all material handling tinting mixing and testing equipment in a safe manner
Operate and maintain warehouse vehicles and equipment including but not limited to forklifts hand trucks/pallet jacks carts etc.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures rules and regulations
Ensure that the stockroom is organized
Comply with inventory control procedures and assist with bi-annual inventory review
Complete Monthly and Quarterly Safety Training
Assist with the Physical Inventory Process which is conducted semi-annually
Assist in promoting sales specials and initiatives
*Based on business needs keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits

Qualifications

Minimum Requirements:

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid unrestricted drivers license
Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours with or without reasonable accommodation
Must have at least one (1) year of work experience in customer service retail or sales

Preferred Qualifications:

Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch or in automotive Industry
Have at least two (2) years of work experience in customer service retail or sales
Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit) pallet jacks hand trucks order pickers vacuum hoists drum dollies conveyor belts etc.)
Have at least a High School diploma or GED

#SHWSales

Required Experience:

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

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About Company

Sherwin-Williams

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more

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