Support Team Leader
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Support Team Leader will be responsible for supporting team members working with MS SQL and this role building effective relationships with the team business users and other stakeholders will be crucial. A flexible and committed approach is expected to effectively manage the team in line with our global standards.
You will work in a fast-paced environment closely collaborating with the Head of Support Testers HR and Implementation teams. Your responsibilities will include delivering business value aligned with organizational needs and ensuring an outstanding customer experience.
Qualifications :
Heres what you get to do:
- Coordinating MS SQL/RPA questions
- Managing and leading a team of 6 employees
- Working with data analysis and dashboards
- Facilitate effective collaboration in various meetings catch-ups and calls with both external and internal stakeholders as well as team members
- Contributing to company goals
- Motivating team members and assessing performance
- Taking part in hiring and training and reporting on team performance to keep management updated
- Searching for process/procedure optimization and work improvement of the team
- Meeting companys SLAs while conducting in-depth analyses of SLA performance providing root cause analysis (RCA) identifying trends and recommending actions for continuous improvement.
- Performing effective people management (one-to-ones coaching career development)
- Acting as point of contact for any organisational and client escalations
- Stakeholder management such as interaction and collaboration with clients from different regions and cities across the globe with the overall aim of constantly improving our level of service provided to our customers.
What we are looking for:
- Fluency in English (B2/C1)
- Prior customer support experience and exceptional understanding of customer service and support best practices
- Min. 3 years Support Team Lead experience
- Empathy and open-minded setup
- Knowledge of how to deliver effectively team KPIs
- Driven self-motivated and highly flexible team player attitude
- Approach to proactive and independent problem solving
- Data driven mindset
- Strong communication skills
- Experience in working with targets KPIs SLAs and multiple stakeholders
- Great leadership coaching and mentoring skills.
Nice to have:
- Experience with SQL Server SSRS and SSIS Zendesk and Jira applications
- Knowledge of ITIL processes waterfall methodology.
Additional Information :
- Opportunities to grow your knowledge within your area of expertise
- A minimum of 20 days paid holiday per year regardless of the type of contract
- Friendly working atmosphere in a professional team
- Employee-oriented working culture
- Possibility to work partly remotely
- Sports subscription
- Subsidized English classes
- Private healthcare
- Small teams
- International projects
- Free coffee
- Free fruits
- Free breakfasts
- Startup atmosphere
- No dress code
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory
- Information Technology
- End user
- Deskstops
- OS
- Windows
- Access Pionts
- Asset Management
- SCCM
- VPN
- Troubleshoot
- Computer information system
- hardware
- Technical Support
About Company
GGS implements compensation management software and creates custom automation solutions for businesses.Our employees are not just IT specialists, but practitioners with analytical and interpersonal skills, who also have a deep understanding of business operations.We are a company of 6 ... View more
