Senior Field Support Engineer ( PACS RIS Enterprise Imaging )
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Field Support Engineer
Role Overview
The Senior Field Support Engineer is responsible for managing and supporting customers within the assigned territory by delivering remote and on-site hardware and software support as well as participating in system implementation and ongoing project activities for Agfa HealthCare solutions.
This role provides day-to-day technical service and support for Agfa and third-party systems ensuring high system availability performance and customer satisfaction. The position plays a key role in promoting Agfa service offerings while continuously improving internal systems processes and service quality.
Key Responsibilities
- Perform installation corrective and preventive maintenance for Agfa and trained OEM products
- Deliver remote and onsite technical support to ensure maximum system uptime
- Strong knowledge of healthcare integration standards (HL7 DICOM IHE)
- Apply hardware storage virtualization and system administration skills
- Diagnose troubleshoot and resolve complex hardware and software issues
- Interface with hospital IT teams system administrators end users vendors and internal support teams
- Execute system upgrades patches performance tuning and routine maintenance
- Analyze system defects and apply fixes workarounds or permanent solutions
- Manage technical escalations ensuring timely communication with customers and management
- Maintain accurate and timely service documentation and issue tracking
- Negotiate satisfactory resolutions with stakeholders at all levels (technicians radiologists physicists and management)
- Ensure compliance with Agfa quality standards best practices and technical procedures
- Meet customer requirements in line with SLA commitments
- Stay current on Agfa HealthCare products solutions and technologies
Experience
- 5 years of experience in a technical customer support role
- Proven experience supporting mission-critical IT systems
- Experience with PACS RIS and Enterprise Imaging solutions is highly preferred
Required Skills & Competencies
- Strong knowledge of:
- Networking concepts
- Operating systems (Linux & Windows)
- Databases (Oracle SQL)
- IT security principles
- Experience with Agfa solutions or comparable PACS/RIS/EI platforms
- Excellent analytical troubleshooting and problem-solving skills
- Strong verbal written and interpersonal communication skills
- Proven time management and organizational skills
- Ability to adapt to change and manage multiple priorities
- Strong customer service orientation with internal and external stakeholders
- Solid understanding of:
- Technical services operations
- Healthcare IT environments
- Product lifecycle and deployment processes
- Willingness to travel 3050% depending on business needs.
Location: Riyadh Kingdom of Saudi Arabia. Flexibity to travel in the Middle East region.
Required Experience:
Senior IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Agfa develops and manufactures imaging systems and IT solutions for the printing industry and healthcare, as well as for specific industrial applications.
