Patient Care Coordinator- Evernorth

As a Patient Care Coordinator you will support patients throughout their specialty therapy journey by coordinating refill activities communicating with caregivers and healthcare providers and ensuring timely accurate delivery of medications. You will help create a supportive serviceoriented experience while contributing to reliable pharmacy operations.

Responsibilities

• Communicate with patients caregivers and medical staff to coordinate medication deliveries and followup needs.
• Make outbound and receive inbound calls documenting all interactions accurately.
• Support pharmacy operations by evaluating product usage documenting inventory completing verbal assessments and setting up medication orders under pharmacist supervision.
• Update patient profiles complete assessments and assist with refill setup while maintaining accurate records.
• Meet or exceed call productivity and quality metrics.
• Provide exceptional customer service and maintain a professional positive image.
• Serve as an information conduit between pharmacy operations and patients caregivers or medical professionals.
• Maintain compliance with organizational behaviors and competencies.
• Perform additional tasks as assigned to support patient care and operational needs.

Required Qualifications

• High school diploma or GED.
• Proficiency in Microsoft Office.

Preferred Qualifications

• Pharmacy technician certification.
• Prior specialty healthcare experience.
• Strong communication organization and customer service skills.
• Ability to manage time effectively and work both independently and collaboratively.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.