Job Description Summary

Job Description

Sr Services Manager 2 Entry Into Service

Company: GE Aerospace

Job SummaryThe Sr Services Manager 2 Entry Into Service will lead and manage the successful transition of complex GE products and services from development to operational deployment. This role ensures a seamless Entry Into Service (EIS) process minimizing disruption and maximizing customer satisfaction through effective project management and cross-functional coordination.

Job Responsibilities

• Lead Entry Into Service (EIS) Projects: Drive the planning execution and closure of EIS projects for new products services and major upgrades ensuring on-time and on-budget delivery.
• Cross-Functional Coordination: Collaborate extensively with engineering manufacturing sales product management and customer service teams to align EIS activities and address technical and operational challenges.
• Customer Relationship Management: Serve as the primary point of contact for key customers during the EIS phase managing expectations communicating progress and resolving issues to ensure a positive customer experience.
• Process Improvement: Identify and implement improvements to the EIS process methodologies and tools to enhance efficiency reduce risks and standardize best practices across the organization.
• Risk Management: Proactively identify potential risks and issues related to EIS projects develop mitigation strategies and escalate critical concerns to senior leadership.
• Resource Allocation: Manage and optimize the allocation of resources (human financial and technical) to support EIS initiatives effectively.
• Performance Monitoring and Reporting: Track key performance indicators (KPIs) for EIS projects prepare regular reports for stakeholders and provide insights for continuous improvement.
• Training and Documentation: Ensure adequate training and documentation are provided to customers and internal teams for the successful operation and maintenance of newly introduced products and services.
• Stakeholder Communication: Maintain clear and consistent communication with all internal and external stakeholders providing timely updates and managing expectations.

Job Qualifications

• Education: Bachelors degree in Engineering Business Administration Project Management or a related technical field. A Masters degree is a plus.
• Experience: Minimum of 8 years of progressive experience in project management service delivery or operations within a complex technical environment with a strong focus on new product introduction or service deployment.
• Project Management Certification: PMP or equivalent certification preferred.
• Technical Acumen: Strong understanding of complex industrial products systems or software with the ability to grasp technical details and communicate them effectively.
• Leadership and Communication: Proven leadership skills with the ability to influence and motivate cross-functional teams. Excellent verbal and written communication skills are essential.
• Problem-Solving: Demonstrated ability to analyze complex problems develop practical solutions and make sound decisions under pressure.
• Customer Focus: Strong customer-centric approach with a track record of building and maintaining strong customer relationships.
• Travel: Ability to travel domestically and internationally as required (up to 25%).
• GE Product Knowledge (Preferred): Familiarity with General Electrics product portfolio and internal processes.

Compensation and BenefitsThe base pay range for this position is $135000.00$192050.00 annual. The specific pay offered may be influenced by factors including the candidates experience education and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of base salary and/or commission per plan. This posting is expected to close on January 13th 2026.

GE Aerospace offers comprehensive benefits and programs to support your health and overall wellbeing. Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program which provides 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan a 401(k) savings plan with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid time off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (each a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual. 2023 GE Aerospace and/or its affiliates. All rights reserved. Attorney-Client Privileged

This role requires access to U.S. export-controlled information. Therefore employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident U.S. Citizen have been granted asylee or refugee status (i.e. a protected individual under the Immigration and Naturalization Act 8 U.S.C. 1324b(a)(3)).

Additional Information