IT Support Specialist (11 Program)1 year contract

About the Role:

We are excited to invite applications for a proactive IT Specialist to support our 1:1 laptop programme playing a key role in ensuring devices are well maintained and technical issues are resolved quickly to enhance student learning. The position will be based on our Secondary Campus .

This is a student-facing role so youll interact directly with students on a regular basis. Strong English communication skills and a friendly supportive approach are essential.

The position is offered on a fixed-term contract from 1 June 2026 to July 2027 with the possibility of becoming permanent from August 2027 depending on school needs and performance.

Main Duties and Responsibilities:

Device Setup and Deployment

• Prepare configure and deploy laptops (both Windows and macOS) in line with the schools 1:1 programme policies ensuring students receive devices that are ready to support learning.
• Install and update software configure settings and connect devices securely to the TES network.
• Maintain accurate records of device assignments replacements and returns to foster accountability and transparency.
• Contribute to refining deployment processes for efficiency and user-friendliness.

End User support

• Provides first-class support that encapsulates all IT devices including all laptops and peripherals deployed at the ESC campus through installation setup troubleshooting and ongoing maintenance.

Maintenance and Troubleshooting

• Diagnose and resolve hardware/software issues in a timely manner coordinating with external vendors when required.
• Provide respectful student- and staff-focused support through in-person email and helpdesk channels.
• Escalate complex technical issues appropriately while maintaining continuity of support.

Inventory Management

• Manage and monitor laptop assets accessories and replacement parts to maintain accurate up-to-date inventory.
• Conduct regular audits to ensure accountability and the responsible use of school resources.
• Coordinate the distribution of loan devices and oversee the replacement process for lost or damaged equipment.

Security and Updates

• Implement and maintain digital security measures including antivirus software system updates and access controls to protect sensitive information.
• Monitor compliance with school policies and ensure all devices remain safe secure and reliable.
• Support digital literacy and educate students on responsible ethical and safe use of technology.

User Training and Support

• Create accessible guides FAQs and documentation to empower students and staff in solving common issues.
• Promote independence resilience and confidence in digital learning environments.

Documentation and Reporting

• Maintain accurate records of repairs assignments and technical activities to support programme evaluation.
• Contribute to the effective use of the schools Helpdesk system ensuring clear communication and timely feedback.
• Provide regular reports to the IT Manager on programme status device health and user experience.

Collaboration with the IT Team

• Work collaboratively with IT colleagues and academic staff to ensure technology supports TESs mission and values.
• Participate actively in team meetings process reviews and new project initiatives.
• Share knowledge and contribute ideas that improve service quality and community engagement.

Safety Compliance

• Maintain safe well-organised and secure workspaces in line with TESs health safety and safeguarding standards.
• Handle sensitive data responsibly and uphold confidentiality at all times.
• Demonstrate awareness of and commitment to safeguarding practices.

Other Responsibilities

• Undertake duties as reasonably requested by the IT Operations Manager or Director of IT.
• Support the wider TES community by engaging positively with students parents and staff.
• Uphold TES safeguarding policies and actively contribute to a culture of care responsibility and respect.

Qualification and Experience:

Educational and Professional Background

• Degree in Computer Science Information Technology or related field: Essential for foundational knowledge in IT.
• Coursework and/or certifications relating to Information Technology support processes (ITIL CompTIA .) or technical certification.

Experience

• Proven experience in IT support helpdesk or technical support roles.
• Hands-on experience with laptop setup deployment and troubleshooting
• Experience supporting users in a customer-facing environment (students staff or clients)
• Experience maintaining accurate technical records and inventories
• Experience working in a school or educational environment (Desirable)
• Experience supporting a 1:1 device or large-scale device programme (Desirable)
• Experience liaising with external vendors or service providers (Desirable)

Skills / Abilities

• Familiarity with policies procedures and security considerations relating to educational technology use by children and students including 1-to-1 programmes and network security protocols.
• Strong English language skills with the confidence to engage and communicate clearly with students colleagues parents and other stakeholders.
• Strong working knowledge of Windows and macOS operating systems
• Ability to diagnose and resolve common hardware and software issues
• Understanding of network connectivity user accounts and device security
• Familiarity with antivirus software system updates and access controls
• Competence in using helpdesk or ticketing systems
• Experience with Mobile Device Management (MDM) tools (Jamf Manage Engine Entra)
• Knowledge of digital safeguarding and online safety practices
• Experience creating user guides FAQs or technical documentation

Personal Attributes

• Strong problem-solving and analytical skills
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and prioritise effectively
• High level of professionalism reliability and integrity
• Ability to work independently while contributing positively to a team
• Confidence supporting students and encouraging responsible digital behaviour
• Adaptability and willingness to learn new technologies and processes
• Commitment to TES values of Excellence Responsibility and Respect
• Strong sense of accountability and confidentiality
• Positive attitude towards supporting students learning and wellbeing