Associate Client Success Manager

Baltimore, MD - USA

Monthly Salary: $ 60200 - 90300

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stop-loss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers partners and communities.

Job Description:

The opportunity:

The Associate Client Success Manager is responsible for maintaining and growing relationships between PinnacleCare and our group benefit clients consultants brokers and strategic partners. This role works with clients within the assigned Client Success Managers portfolio and provides support in the primary daily needs for PinnacleCare clients and contributes to client satisfaction retention and growth.

How you will contribute:

Ability to work with a diverse range of people
Strong relationship building skills
Excellent organizational and prioritization skills follow through and the ability to management multiple clients matters simultaneously
Project or Account coordination experience
Excellent communication skills and sense of urgency
Compelling communicator and service oriented
Ability to navigate and adapt to a changing fast paced work environment

What you will bring with you:

Bachelors degree and a minimum of 2 years in a client/customer account coordinator role

Healthcare and demonstrated knowledge of group benefit or ancillary plans and products is highly preferred
Computer proficiency with MS Office and CRM database system
Ability to travel up to 10% of the time mainly during client open enrollment periods

Provides general support to the assigned Client Success Managers to provide proactive account management through the development of strong relationships and industry knowledge
- Communicates regularly with Client Success Managers to ensure client needs and expectations are consistently met or exceeded
Acts as a liaison between PinnacleCare and the client regarding the provision of employee/group benefits services including service support engagement communications technical support operations and overall member experience.
Supports new account enrollment/implementation and provides training and development of internal and external clients and associates as well as consultants/brokers.
- This includes managing employee eligibility assisting with the development employee communication campaigns reporting of aggregate employee utilization etc.
Facilities or assists in facilitation of resolutions of Client problems or concerns including but not limited to handling unsatisfied group administrator calls executive inquiries and inappropriate requests for care
Supports check-in calls on a monthly quarterly or otherwise regular basis to ensure proper utilization and overall service satisfaction.
Actively participates in the development of PinnacleCares group benefit offerings and provides input and suggestions to enhance group administrator experience.
Attends Client Benefit Fairs and interacts with PinnacleCare Members and client employees.
Assists in creation of regular reporting to PinnacleCare management on overall program utilization satisfaction and development.

Salary Range: $60200 - $90300

At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life we prioritize your well-being with comprehensive benefits including generous vacation and sick time market-leading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employer-funded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Job Category:

Sales - Distribution Support

Posting End Date:

11/03/2026

Required Experience:

Manager