Reservation Sales Supervisor

We Put the World on Vacation

As a Supervisor in the Reservations department your primary responsibility will be to assist in the real-time management of the daily operations of the reservation department. We are looking for an individual who will assist and coach and mentor each agent and leader from the corresponding team in an effort to teach them the proper way to respond to our customers owners in a timely professional manner reducing package cancellations and increasing revenue tours and VPG by utilizing outstanding communication skills innovative thinking and promoting Wyndhams Lead with Heart philosophy. This position is essential to provide leadership and guidance to each agent and maintain our arrival revenue and tour volume.

How Youll Shine

• Assist associates from the Reservations Team as needed with questions bookings escalations customer service calls in a timely and efficient manner.

• Monitor and evaluate real-time floor performance to ensure service levels and abandon rates are kept within guidelines.

• Provide learning or coaching opportunities via live monitoring call walking call calibrations role playing team trainings one-on-ones and/or other methods as needed to ensure minimum performance expectations and departmental KPIs are met and exceeded.

• Assist in preparing reports and analyzing data to assist management as they determine call center goals

• Monitor and track attendance to ensure proper shift staffing at all times.

• Work with other supervisors and management to support agents and maximize customer satisfaction

• Provide team coverage during the absence of the Team Supervisor adjust schedule as needed to ensure adequate shift coverage.

• Disseminate new processes to the rest of the leadership team and associates to ensure understanding and compliance

• Conduct team meetings and trainings based when new information new products or new material is rolled out to ensure knowledge and understanding.

• Schedule residual training departmental meetings sales training and computer training

*Only candidates from the Orlando FL area (or within 50 miles)

What Youll Bring

• 3-5 years of experience in sales and customer service

• Preferred 2-3 years in a supervisory role

• Proven self-starter with initiative and motivation

• Prior experience working in sales

• Time management skills

• High School Diploma or equivalent college degree preferred

• Proficiency with multi-tasking

• Proven self-starter with initiative and motivation

• Prior experience working in sales

• Microsoft Office Knowledge and proficiency

• Salesforce or other CRM software

• Time management skills

• Ability to coach and train associates

• Flexible schedule including weekends and holidays

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.