Consumer Sales Rep (mwd)

ForLife was born out of a strategic carve-out from GHD taking with it a deep legacy of excellence in manufacturing stoma products. Now with financial backing from Duke Street it gives ForLife the capital operational expertise and commercial ambition to scale.

Our products transform the lives of patients living with a stoma providing a personal and respectful service. Above all we aim to bring a human connection to healthcare. Our two main facilities are based in Berlin Germany and Northampton UK (Oakmed).

Your Tasks:

As a Consumer Sales Representative you will be at the heart of our Direct-to-Consumer model acting as a trusted point of contact for patients. You will engage with consumers who have shown interest in our products.

This is an office and phone-based role with close collaboration across Sales Customer Service Marketing and Clinical teams. Your tasks include:

• Proactively follow up on consumer leads and convert them into ForLife customers

• Send out product samples to patients and guide them through next steps

• Prepare plan and manage daily consumer interactions efficiently

• Build trust-based relationships with consumers through empathetic and professional communication

• Identify cross-selling and upselling opportunities in line with patient needs

• Participate in team meetings and actively contribute ideas and best practices

• Maintain accurate documentation of interactions and outcomes in internal systems

Your Qualifications:

Required

• Completed vocational training or Bachelors degree in Business Sales Communications Healthcare Management or a related field.

• 13 years of experience in inside sales customer service or a consumer-facing role (phone-based experience preferred).

• Strong verbal communication skills with the ability to build trust and rapport over the phone.

• Experience working with CRM systems and documenting customer interactions accurately.

• Comfortable working with sales targets lead follow-ups and conversion-driven activities.

Preferred

• Experience in Direct-to-Consumer (DTC) healthcare medical devices or pharmaceutical environments.

• Previous experience supporting patients or consumers in a regulated or sensitive setting.

• Familiarity with cross-selling and upselling techniques focused on customer needs.

• Experience working in a fast-growing or scaling organization.

Competencies

• Customer-Centric Mindset: Demonstrates empathy and professionalism when engaging with patients.

• Results-Oriented: Focuses on converting qualified leads while maintaining high service quality.

• Organization & Planning: Effectively manages daily outreach follow-ups and priorities.

• Adaptability: Thrives in a dynamic evolving Direct-to-Consumer environment.

• Collaboration & Communication: Works effectively with sales customer service marketing and clinical teams.

Your Benefits:

• Meaningful work your contribution helps ensure that life-saving medical products are reliably produced and delivered.

• Great team spirit a motivated and supportive environment that always has your back.

• Additional payments according to company agreements. Company pension plan with a 20% employer contribution for a secure future.

• Tailored training opportunities for your professional and personal growth.

• Business bike leasing for eco-friendly and healthy mobility.

• Regular team events to foster a strong and collaborative culture.