Project Coordinator
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Job Location:
Detroit, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title: Project Coordinator
Work Location: Detroit MI 48226
Duration: 4 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Dept: Vendor Relationship Man
Engagement Description:
- Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams Senior Health Services team and vendor teams.
Duties include:
- Provisioning access to support the outbound call program
- Serving as a liaison between SHS vendor and SO teams
- Lead meetings such as call calibrations weekly touchpoints performance meetings
- Provide weekly performance reporting
- Ensure roster and schedules are aligned with expectations
- Coordinate training
- Call listening for accuracy and soft skills making recommendations based on observations
- Work with business partner manager on coaching opportunities and alignment
- Monitor performance and request corrective action as appropriate
Top 3 Required Skills/Experience:
- Project Management
- Call center experience
- Leadership and analytical experience with data / operations
Required Skills/Experience The rest of the required skills/experience. Include:
- Excellent analytical organizational problem solving verbal and written communication skills.
- Knowledge of project management tools and methodologies.
- Ability to work independently within a team environment and with multiple priorities.
- Proficient in current industry standard PC applications and systems (e.g. Access Excel and Word).
- Ability to work closely with the technical support team in understanding and resolving systems issues.
- Ability to develop implement and monitor policies procedures and customer service alerts.
- Support vendor in achieving performance management KPIs and SLAs.
- Onboard and train vendor leaders or vendor trainer as needed.
Preferred Skills/Experience Optional but preferred skills/experience. Include:
- Health care experience
- Three or more years experience in related field
Education/Certifications Include:
- Bachelors degree in related field required.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Visio
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
- Sharepoint
- Project Management Software
- Microsoft Project
- Administrative Experience
- Project Coordination
