Onsite Support Engineer

Boxborough, MA - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Hi
I hope youre doing well. I had a chance to review your profile and wanted to discuss a full-time hire position with our client a major Systems Integrator.
Please review the JD below and let me know if you would be interested in exploring the opportunity.

Job Title: Onsite Support Engineer/Technician

Location: Boxborough MA / Austin TX ( Onsite )

Duration: Fulltime Hire

Job Description

Roles & Responsibilities

Perform onsite analysis diagnosis and resolution of complex desktop/mobility/Laptop problems for end users recommend and implement corrective solutions.
Manage and maintain mobility queue and meet SLAs for incoming tickets.
Project manages software/hardware rollouts and refresh items.
Install configure test maintain monitor and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required service levels.
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices including the installation of these upgrades (for example memory).
Provide technical guidance to other members of the team.
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the companys desktop/mobility/Laptop environment.
Receive and respond to incoming calls pages and/or e-mails regarding desktop/mobility/Laptop problems.
Perform subject matter expert duties to other support teams when needed.
Develop and maintain software packages and tools used for software distribution.
Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring desktop/mobility/Laptop operations.
Accurately document instances of desktop /laptop equipment or component failure repair installation and removal.
Interface with third-party support and equipment vendors

Additional skills:

Excellent communication skills interacting with employees and contractors at any level.
Associate degree in information technology or related field (or equivalent experience).
Minimum of 3 years of IT Desktop/Laptop Support experience.
Experience working in a global company.
Strong technical skills in supporting x86/x64 hardware platforms Windows 10 Apple iOS and Android mobile OS.
Working knowledge of a range of diagnostic utilities and core applications including PC diagnostics SCCM security endpoint protection software MFA & VPN.
Experience working in an Active Directory environment including SCCM (SMS).
Experience with Mac OS X JAMF is a plus.
Experience working with 3rd party vendors in both support and contract areas.
Knowledge navigating 3rd party vendor applications ad websites.
Concentrated focus on defect reduction and quality of services.
Excellent customer relations and customer support skills.
Experience working in a team-oriented global collaborative environment.

Thanks & Regards

Sumit Goyal

Sr. Technical Recruiter

Hi I hope youre doing well. I had a chance to review your profile and wanted to discuss a full-time hire position with our client a major Systems Integrator. Please review the JD below and let me know if you would be interested in exploring the opportunity. Job Title: Onsite Support Engineer/Techn...