UX Designer

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a Teleworking role. Successful candidate must be able to travel to office as needed located at:Harrisburg PA .

OBJECTIVE OF ENGAGEMENT:

A technical expert in user experience (UX) researchto design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices. This includes conducting user research through interviews shadowing and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies and produce actionable outputs including a journey map user stories and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes.

The expert will communicate insights to cross-functional teams; working with the project design and development teams product managers and program staff on implementing the modifications to production.

Develop strong trusted relationships with stakeholders to understand their challenges and constraints in a unique public-sector environment; represent the voice of the user.

Required Skills:

Experience in Health and Human Services or Benefits Delivery on Federally funded programs includingSNAP Medicaid TANF or Unemployment Insurance

Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

Two or more years of UX experience with a focus on building and designing products platforms or services at scale.

Experience building successful product design based on research.

Experience across the full UX design spectrum from ideation through execution including information architecture low-fidelity design high-fidelity design design systems accessibility prototyping and user research

Experience building alignment with stakeholders.

Experience leading design for a product platform or service.

Experience with iterative or agile development methodologies.

Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.

Skill	Required / Desired
Two or more years of UX experience with a focus on building and designing products platforms or services at scale.	Required
Experience delivering technology for HHS or Federally funded programs including SNAP Medicaid TANF or Unemployment Insurance (or similar programs).	Required
Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices	Required
Experience building successful product design based on research	Required
Experience across the full UX design spectrum	Required
Experience building alignment with stakeholders	Required
Experience leading design for a product platform or service	Desired
Experience with iterative or agile development methodologies	Desired
Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.	Required

This is a Teleworking role. Successful candidate must be able to travel to office as needed located at:Harrisburg PA . OBJECTIVE OF ENGAGEMENT: A technical expert in user experience (UX) researchto design and lead discovery and usability testing sprints identifying opportunities for innovation to ...