Helpdesk Tech I

San Francisco, CA - USA

Monthly Salary: $ 22 - 31

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About SpotOn

Were not just building restaurant techwere giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

We move fast care hard and fight for independent restaurant operators to do what they love and love doing it. If youre looking to make an impact with heart and hustle SpotOn is the place for you.

Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects including handling a wide range of responsibilities within the office to which they are assigned.

Essential Functions

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as;
User administration (onboarding offboarding changes resets unlocks etc)
Desktop support (hardware software imaging and services)
Licensing (provisioning and deprovisioning)
Assigning hardware testing provisioning and shipping to employees and contractors
Enrolling computers in security devices (e.g. MDM EDR etc.)
Receiving returned equipment performing diagnostics image and and submit for repair as needed
Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
Auditing (Users and Accounts)

MINIMUM QUALIFICATIONS

Basic Knowledge of Okta User/Group Management
Basic Knowledge of Google Workspace User/Group Management/Administration
Basic Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Basic Knowledge with Networking Technologies
Basic Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)

EXPERIENCE REQUIREMENTS

1 year in similar Helpdesk role or 2 years in technical support
1 year with Google Apps for Business or similar service
1 year with Okta or similar service

EDUCATION REQUIREMENTS
High school diploma
CompTIA A Network and/or Tech or similar preferred

Benefits:

At SpotOn we put people above everything else. Were known for our innovative software and technology solutions but we stand out because of the hard-working humans behind the tech. We cant take care of our clients without taking care of our employees first and thats why we invest in you with a competitive benefits package which includes:

Medical Dental and Vision Insurance
401k with company match
RSUs
Paid vacation 10 company holidays sick time and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2000 per calendar year to assist with your professional development

Compensation:

Our base pay range is $22/hr-31/hr for this role
Please note the range listed is just one component of a competitive compensation package which includes a company stock plan

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

The base salary range listed will vary depending on location and experience.

Base salary range

$22 - $31 USD

We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.

About SpotOnWere not just building restaurant techwere giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by r...