SUPERVISES:

Supervisor Casino Games

Supervisor Casino Games-Part Time

Casino Games Dealer/Supervisor Dual Rate

Creates and ensures a fun-filled entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic positive leader while fostering teamwork employee morale motivation and open communication. Acts as a role model and coach while developing employees using a consistent approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their service performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained. Works as a change agent to improve and streamline department operations through the continuous assessment of policies and procedures work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe friendly comfortable environment by well-trained motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business and service objectives ethics and values of the Company in accordance with the Code of Commitment.

Supervises gaming activity during assigned shift. Trains monitors and evaluates performance of gaming personnel on shift to ensure smooth and efficient operations. Ensures compliance with government and company regulations internal controls and departmental policies and procedures. Implements and enforces policy changes as they occur. In the absence of the Casino Shift Manager will act in that capacity and perform all Shift Manager functions including reporting. Takes responsibility for creating an environment that promotes luck and celebrates wins. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner balancing the interests of the guest employee and company.

Knowledge of table games and casino rules procedures and regulations. Supervisory organizational and communication skills. Prior table games supervisory experience.

This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).