Customer Experience Representative Dunedin

Accident Compensation Corporation New Zealand

Job Location:

Dunedin - New Zealand

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

About the role Mō te tūranga mahi

As a Customer Experience Representative you will be one of the first voices our customers hear on their way to recovery. After a thorough induction and training period involving a mix of both classroom and practical learning youllstart answering inbound calls from our clients and providers ensuring they get the information and support they need.

You will have opportunities to continually grow and develop your skills as a Customer Experience Representative. You will be trained to support our clients viaemails and live chat as well as assisting our business levies customers. This role is an excellent entry-level position into ACC where you will learn a lot about different parts of the organisation. We regularly recruit Customer Experience Representatives as many of our kaimahi (people) progress and develop into other areas of the business within 1-2 years.

This is a full-time role (40 hours per week) you will work Monday to Friday between the hours of 8am and 6pm on a rotating roster. We will inform you of your working hours approximately four weeks in advance.

About you Mōu

If you have some of the below qualities then we want to hear from you!

You arecustomer focused you will consistently provide a great customer experience and be confident in a phone-based role being the first point of contact for ACCs customers.

You havepersonal resilience you will be someone who can manage challenging conversations with the help of the tools we provide and have the skill set to manage your own wellbeing.

You haveclear verbal and written communication- you will be confident communicating with a diverse range of people from all different walks of life.

You areadaptable and can work under pressure- this is a fast-paced role you will be comfortable working in a busy environment and be flexible to adapt to changes throughout your day.

You can work in a structured environment- your days will be scheduled and structured so that we can meet the needs of our customers you will be comfortable working in this way.

Benefits working at ACC Ngā Hua Mahi ki ACC

Salary and benefits: The starting salary for this role is$60486 plus a 9% superannuation contribution. We offer a range of other benefits such as subsidised health insurance and corporate discounts across a range of retailers.

Great team culture: Our Contact Centre whānau foster a supportive and inclusive environment that caters to different learning styles and your team you will have weekly huddles and team meetings giving you dedicated time to connect with your leader and colleagues. We also organise social events throughout the year often partake in shared kai (food) in the office and celebrate individual and team successes.

Commitment to your career development: You will have regular career and development conversations with your leader and on-the-job skill development and coaching. Many of our team have progressed into a variety of roles at ACC including roles that support with financial payments client recovery and people leadership.

Applications close Rā Kati

Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role. Applications will close at 11.59pm on Sunday 25 January 2026 and can only be accepted when submitted through our ACC Career Website.

This role has a set start date ofTuesday 7 April 2026.

We will review applications during the advertising period and may withdraw the advertisement earlier than expected. For this reason we encourage you to submit your application as soon as you can.

If you encounter accessibility issues when submitting your application or if you have any pātai (questions) about the role please email

Required Experience:

Unclear Seniority

DescriptionAbout the role Mō te tūranga mahiAs a Customer Experience Representative you will be one of the first voices our customers hear on their way to recovery. After a thorough induction and training period involving a mix of both classroom and practical learning youllstart answering inbound c...