Lead Network Engineer

As a Lead Network Engineer in Bright speeds Network Architecture Lab you will assume ownership and responsibility for Access Metro Ethernet CPE Fiber Voice and/or Transport technologies and equipment testing. As a Lead Engineer within Network Architecture you will be tasked with drafting and conducting hardware (and software) certification testing for Brightspeed deployed devices and applications.

This role requires a high degree of advanced technical analytical and leadership competency to evaluate and test new technologies resolve complex network issues and provide expert technical guidance and support across multiple Brightspeed organizations.

As a Lead Network Test Engineer your duties and responsibilities will include:

• Design execute and document test activities for network equipment services and applications deployed within the Brightspeed production network.
• Participate in the evaluation certification and approval of new features and products through formalized testing prior to production deployment.
• Participate in operational assessments of First Office Applications (FOA).
• Perform high-level analysis to identify and resolve unique complex or chronic issues across Metro Ethernet Access Voice Transport and CPE networks.
• Provide technical leadership and direction in the resolution of defects related to peripheral network elements applications and situations involving malfunction degradation or service failure.
• Serve as a subject matter expert in hardware software and database operations across multiple telecom network platforms including XGS-PON Fiber Voice Metro Ethernet and Transport.
• Act as a subject matter expert in at least one deployed Brightspeed technology domain: Transport Metro Ethernet Network Access or Customer Premise Equipment (CPE).
• Review software release documentation prior to platform upgrades; participate in supplier and/or Brightspeed lab regression testing; and lead successful software upgrade deployments across network elements and platforms.
• Engage directly with manufacturer and supplier technical support teams to troubleshoot and resolve platform or application failure conditions.
• Collaborate closely with Network Architects to define test requirements resolve defects and address operational solution gaps.
• Engage with manufacturers suppliers industry partners and standards organizations to identify and evaluate new products and technologies for deployment within the Brightspeed network.
• Maintain a consistent on-site presence at the Brightspeed Lab as required to support testing projects and daily work activities.
• Document track and provide regular updates on all test activities including results risks and remediation actions and develop and maintain detailed test plans to support network certification and deployment efforts.

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE

• Extensive knowledge and experience in network architecture of Metro Ethernet Network Access CPE Fiber Voice or Transport network systems and configurations.
• Subject matter expert on one of the following platforms: Ethernet routers / switch XGS PON network equipment Transport equipment / or CPE testing.   
• Working knowledge of Atlassian JIRA
• Ability to effectively communicate across all levels of the business i.e. suppliers executive market unit technology group cross-functional work groups and industry entities: oral written and presentation skills including Microsoft Office
• Telecom Lab or Datacenter support experience.
• 4-year degree in Engineering IT or Telecommunications field or equivalent work experience 
• Prior experience supporting Transport CPE Metro Ethernet or Customer premise equipment
• Hands on experience cabling installing and turning up network devices or OSP equipment.  
• Willingness and ability to work in the office during our core operating of Monday Friday 8am 5pm.

Additional Information :

BONUS POINTS FOR:

• Experience working as a technical support specialist within Access Metro Ethernet Transport Fiber Voice or CPE technologies
• Experience working in a Network Operations Center Field Operations Engineering or Advanced Technical support teams.
• Industry certifications (Business Management or Technical Certification) 

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WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

No

Employment Type :

Full-time