Experienced User Experience (UX) Researcher

Company:

Overview

As a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries. As a top U.S. exporter the company leverages the talents of a global supplier base to advance economic opportunity sustainability and community impact. Boeings team is committed to innovating for the future leading with sustainability and cultivating a culture based on the companys core values of safety quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500 engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D innovation and high-quality engineering work in global markets and leverage new-age technologies such as AI/ML IIoT Cloud Model-Based Engineering and Additive Manufacturing shaping the future of aerospace.

People-driven culture

At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore. We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration frequent team engagements and face-to-face meetings bring together different perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.

With us you can create and contribute to what matters most in your career community country and world. Join us in powering the progress of global aerospace.

Find your future with us

Boeing India ecommerce team under the Boeing Global Services (BGS) vertical and part of BIETC team is currently looking for Experienced User Experience (UX) Researcher to join their team in Bangalore. This team develops software applications and solutions that create direct value for aviation customers. We provide re-vamped work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Join us and be a part of our passionate and motivated team who are excited to use the latest software technologies for modern web and mobile application development.

Good communication skills are needed both verbally and written to interact with peers and customers. Job requires working within a diverse team of skilled and motivated co-workers to collaborate on results. Other qualities for this candidate are a positive attitude self-motivated the ability to work in a fast-paced demanding environment and the ability to adapt to changing priorities.

This role will be based out of Bangalore India.

Position Responsibilities:

• Collaborate with senior researchers and designers on project teams to create effective usable and satisfying user experiences with information technology
• Plan design and execute comprehensive user research studies using both qualitative and quantitative methodologies
• Lead user-centered design activities throughout the product development lifecycle
• Conduct primary user research through contextual inquiries in-depth interviews field studies surveys and diary studies
• Develop research strategies and protocols that align with product and business objectives
• Recruit screen and manage research participants across diverse user segments
• Define user requirements personas journey maps and usability goals based on research findings
• Analyze and synthesize research data to identify patterns insights and opportunity areas
• Support the creation of user interaction design alternatives and building of prototypes based on research insights
• Conduct usability tests heuristic evaluations A/B tests and other evaluative research to measure design effectiveness
• Diagnose usability issues and provide evidence-based recommendations for improvements
• Present research findings and strategic recommendations to cross-functional stakeholders and leadership
• Maintain research repositories and contribute to organizational research operations practices
• The selected candidate for this position will work on development and support of Boeing Global Service (BGS) ecommerce applications that are used to offer various parts products and services to Business Regional & General Aviation (BRGA) as well as Commercial Airline (CA) customers across the world. This position involves working closely with other development / support teams in India US and other locations. The selected individual will be a part of the engineering and technology team in Boeing India.
• The selected individual would provide mentorship to junior resources and would be responsible to provide support to development of internal competency and resources for critical skill sets and be a sought-after expert that other developers can benefit from
• The selected individual will research & provide recommendations on new technologies / trends best practices to improve the product development activities
• The selected individual would need to work in close cooperation and actively aligns with the technical roadmap interaction design development and testing with similar teams based in USA or other regions
• Create and maintain necessary documentation
• Keep track and actively reduce technical debts (hardening the software) while working with other developers / leads / architects / SM / PO / etc.
• Experience of working in Agile teams while following the Agile & SAFe practices on software craftsmanship such as test-driven development & pair programming / peer reviews
• This position will support initiatives of Boeing India organization related to engineering excellence employee development mentoring customer engagement etc.
• This position would require the selected candidates to learn and work on new as well as multiple tools / skills / roles
• Travel domestically and internationally as required
• Selected candidates might have to work in shift hours (morning general or night).

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Must have experience inplanning and executing mixed-methods research studies(qualitative and quantitative)
• Must have strongresearch methodology knowledgeincluding generative research evaluative research and longitudinal studies
• Must have experience withqualitative data analysis techniques(thematic analysis affinity mapping coding)
• Must havequantitative analysis skillsincluding survey design statistical literacy and interpreting analytics data
• Must have experience in most of the core UX skill areas for simplifying user experience especially with a product-industry background
• Must be a self-starter withintellectual curiosity positive attitude high ethics and a track record of working successfully under pressure in a time-constrained environment
• Must be flexible with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside
• Must have experience intranslating research insights into actionable design recommendationsand strategic opportunities
• Must have experience in development of solutions through brainstorming sketching and creation of mockups and prototypes regularly seeking feedback from the team
• Must have experience inleading and independently conducting UX research activities
• Must have hands-on work experience with Figmaand research tools(e.g. User Testing Qualtrics Optimal Workshop Dovetail Miro)
• Must haveexceptional storytelling abilitieswith strong written and verbal communication skills
• Must have ability to analyze and prepare comprehensive research reports proposals UX specifications and insight presentations
• Must have experience in coordinating with various stakeholders including product owners business analysts development and QA teams across multiple time zones
• Must have strong collaboration andstakeholder management skills
• Must have experience in reviewing results of surveys and analytics to understand the impact on the products
• Must demonstrate empathy active listening skills and ability to probe effectively during research sessions
• Good to have experience in conductingmoderated and unmoderated usability tests card sorting and tree testing
• Good to have applied experience using Apple HIG design standard or Googles Material Design standards for web apps
• Good to have experience in creation of design systems
• Good to have experience in UX for e-commerce platforms
• Good to have experience with accessibility research and inclusive design practices
• Good to have understanding of research ethics consent protocols and data privacy considerations

Preferred Qualifications (Desired Skills/Experience):

• Bachelors or masters degree in human-Computer Interaction User Experience DesignPsychology Cognitive Science Human Factors Anthropology or related field or equivalent experience is required
• Portfolio demonstrating research projects methodologies employed and impact of findings on product decisions
• Candidates with experience in Aviation domain will be preferred
• Experience working in a global organization is preferred
• Candidates with relevant certification would be preferred
• Candidates with Aviation related application development background would be preferred.
• Candidates with experience in SAFe Agile methodologies would be preferred

Typical Education & Experience:

• Typically 8-12 years related work experience or Relevant military experience. advanced degree (eg. Bachelor Master etc) preferred but not required.

Relocation:

• This position does offer relocation within INDIA.
  

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: