HR Business Partner (mfd)

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Key Responsibilities:

• Act as the main HR contact for managers and employees at site level

• Advise and support managers on performance management employee relations and engagement

• Manage ER cases investigations and disciplinary processes in line with Bulgarian labor law

• Support the full employee lifecycle: onboarding probation performance reviews internal moves exits

• Contribute to talent reviews succession planning and development of key talent

• Drive engagement wellbeing and positive employee experience initiatives

• Ensure compliance with labor law internal policies GDPR and company standards

• Prepare HR reports analyze trends (attrition absenteeism engagement) and propose improvements

• Collaborate with Head of HR L&D Recruiting Group HR and external vendors on projects and initiatives

What Were Looking For:

• University degree in HR Business Administration Psychology or related field

• Proven HRBP/HR Generalist experience in BPO SSC contact center or similar environment

• Strong knowledge of Bulgarian labor law

• Hands-on proactive and business-oriented mindset

• Excellent communication and stakeholder management skills

• Experience handling employee relations and performance cases

• Data-driven and comfortable working with HR metrics

• Fluent in Bulgarian and English

Whats in it for you

• Financial stability - competitive salary.

• Stay fuelled and focused benefit from meal vouchers every month.

• Take care of your health with supplementary medical insurance.

• Work-life balance that matters friendly teams supportive managers and a positive atmosphere.

• A manager who promises transparency respect and 100% support (but no boring days! :)

• International experience every day collaborate in a diverse multinational environment (12 different nationalities)

• Inclusive employee networks join communities that celebrate diversity where you can connect share and learn.

If youre passionate about people fluent in Bulgarian and English and excited to take the next step in your HR journeywed love to hear from you!

Apply now and lets build something great together.

About Capita

Capita is a digital consulting transformation and services company. Every day our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers governments and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time allowing them to focus on what they do best and making peoples lives easier and simpler. We have offices in the UK Europe India and South Africa. Capita is a leading business services provider employing over 34000 people across the UK Europe India and South Africa.

We are an equal opportunity employer which means we will consider all qualified applicants regardless of gender identity or expression ethnic origin national origin religion or belief age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results and we are committed to creating an inclusive environment for all employees.

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