ECS Representative UK

About Nalco Water:

In a world with increasing water shortage and contamination challenges Nalco Water an Ecolab company helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional food & beverage transportation and manufacturing) heavy industry (chemical power and primary metals industries) paper and mining operations to reduce reuse and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems data analysis and deep technical expertise to increase efficiency sustainability and performance for our customers.

Every day brings something different when youre an Equipment Customer Service Representative!

Youll take on a wide variety of tasks that keep the job dynamic and rewarding. You will manage the full lifecycle of equipment and service orders coordinating with multiple internal and external stakeholders. Teamwork is key - youll join a supportive group that works closely together to deliver outstanding service.

What you will do:

You will oversee and monitor the complete process of service and equipment orders ensuring smooth communication and coordination across departments and with external partners.

Based in Northwich youll be part of the Equipment Customer Service UK team within Industrial Engineering Solutions.

Key Responsibilities:

Processing of customer orders for services and equipment.

Coordination and management of service orders:

• Punctual services (cleaning and disinfection repairs etc.)

• Monthly/quarterly/annual maintenance of our equipment

• Installations for new equipment

• Liaise with external suppliers monitor service performance and compliance validate billing and issue customer invoices.

Equipment Management:

• Process orders for both standard equipment (from our Nichelino or Ecolab Engineering plants) and non-standard equipment (from external suppliers).

• Manage complex workflows including SAP processing supplier order requests confirmations delivery tracking and invoicing.

• Collaborate closely with Engineering Sales Credit Control Purchasing Logistics and Billing teams.

Additional tasks:

• Transport requests related to equipment in clients.

• Customer invoice corrections

• Resolution of returns/exchanges in customers

• Sales force inquiries regarding order entry and delivery times

• Management of additional reports (Excel/Access) for project control

• Digital file of each order

What were looking for

• Degree ideally Business

• Proven professional experience in order processing or customer service (local and/or international).

• Languages: English C1 level

• Technical skills:

  • SAP Order-to-Cash experience is a plus.

  • Proficiency in Office 365 (Outlook Excel Word).

• Personal skills:

  • Strong communication and interpersonal abilities to interact effectively with internal and external groups.

  • Decisive collaborative and adaptable under pressure.

  • Highly organized with strong problem-solving skills.

Our Commitment to Diversity and Inclusion

At Ecolab we believe the best teams are diverse and inclusive and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit hire promote transfer and provide opportunities for advancement based on individual qualifications and job all matters affecting employment compensation benefits working conditions and opportunities for advancement we will not discriminate against any associate or applicant for employment because of race religion colour creed national origin citizenship status sex sexual orientation gender identity and expressions genetic information marital status age disability or status as a covered veteran.