Support Engineer
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Job Location:
Petah Tikva - Israel
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a high-energy driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology innovation and knowledge this is the place to be.
The Support Engineer will work as a Support Engineer for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the clients side.
Responsibilities:
- Provide support to our Fortune 500 customers
- Receiving tickets screening them distributing them to specialized team members and working on tickets.
- The Support Engineer will work closely with the team leader and other members of the support team as well as corroborate with DevOps and the Development teams
Requirements:
- At least 1 year of experience in Customer Care/Technical Support/Help Desk or equivalent.
- Strong written and verbal communication skills in English
- Love technology have curiosity about new products and approaches and a get-to-know-how-it-works attitude.
- Thrives under pressure. Able to manage your time efficiently.
- Attention to detail highly organized with an absolute focus on the quality of the result.
- Ability to work in flexible hours
- Knowledge of Linux systems utilities and scripting - a plus.
- Experience working with Jira- a plus.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge manageme ... View more
