Account Manager – SMB

Account Manager SMB

Location: Barcelona (Hybrid) Type: Full-time

Were hiringand were doing it the Frekuent a world where technology moves fast we move with purpose. If youre ready to make your next big move and create something meaningful youre in the right place.

Being part of our dream team isnt just about a job its about enjoying the frekuency. If youre ready to be part of this journey and grow together join us and make a real impact.

Get to know us

Frekuent is a fast-growing company redefining the payment experience helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less: cashless contactless and effortless payment solutions that transform the way businesses operate. With Frekuent transactions happen in seconds keeping customers coming back for seconds.

Want to know more Check us out at .

About the role

Were looking for an Account Manager for our SMB segment focused on building long-term relationships and growing revenue inside our existing customer base.

Your mission is to develop retain and expand accounts while staying close to operations and day-to-day needs.

Youll be the main point of contact for a portfolio of mid-sized clients across sectors such as vending laundromats EV charging gas stations and unattended retail.

What youll do

Account management & relationships

• Manage a portfolio of SMB clients becoming their trusted partner
• Ensure adoption satisfaction and retention
• Coordinate with Support Product and Tech to resolve issues
• Lead onboarding training and activation of new locations/devices
• Track account health churn risk and upsell opportunities

Growth & expansion

• Identify expansion/upsell opportunities
• Work pipeline of upgrades new installations and additional services
• Build proposals and negotiate renewals

Market intelligence

• Act as eyes on the market
• Share insights with Product Marketing and Leadership
• Spot trends new opportunities and gaps where we can improve

What were looking for

• 35 years experience in SaaS Account Management Customer Success or Sales
• Strong commercial mindset comfortable upselling and negotiating
• Organized structured and hands-on with day-to-day operations
• Excellent communication and relationship-building skills
• Comfortable working cross-functionally with Product Ops and Tech
• Languages: Spanish and English (mandatory) Italian or Portuguese is a strong plus
• Availability to travel

Nice to have

• Experience in payments fintech or unattended retail
• Experience working with CRMs (HubSpot Salesforce or similar)
• Background in fast-growing environments

Whats in it for you

A hybrid model that works Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.

Flexible schedule because we trust you to own your time and your outcomes.

Meal vouchers Enjoy a monthly support of meal vouchers to make your workdays tastier.

Health & wellness private health insurance and discounted gym memberships to keep both body and mind in top shape.

Learning & development English classes and role-specific training because your growth is part of our journey.

23 days of paid time off plus local holidays because great ideas need space to rest.

A dynamic fast-growing environment where each day is unique and every idea counts.

A collaborative mindset surrounded by people who genuinely enjoy building together.

Regular afterwork & teambuilding events activities to relax connect and strengthen team bonds.

Why youll love it here

At Frekuent we believe our success is built on our people. Were a team of non-conformists committed and solution-driven individuals who know that infinity is the limit when it comes to innovation. With plenty of room for personal and professional development we value creativity ownership and collaboration all driven by a strong culture that fuels our growth.

Being authentic isnt just a value its our belief that embracing who we are and appreciating diverse backgrounds experiences and opinions is what truly enriches us.

If youre ready to jump into an exciting environment and make a real difference this is the place for you.

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