Dynamics 365 CE Consultant

Herndon, VA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

The Dynamics CEConsultant will play a pivotal role in leading requirements discovery conducting functional design configuring CE modules and supporting testing training and deployment activities. This hands-on position uses deep expertise in Dynamics configuration business process design and module capabilities with a focus on Customer Service Field Service (on-premises supported features) and Marketing to envision design and build modern application for citizen services. Responsibilities include:

Facilitate workshops with tribal government stakeholders to gather requirements for case management scheduling citizen outreach and field operations.
Document user stories acceptance criteria business processes and functional requirements.
Recommend solution approaches aligned with Dynamics CE v9.1 (on-premises)capabilities.
Translate business needs into configuration tasks and guide technical teams on necessary customizations.
Perform hands-on configuration across modules including Customer Service Field Service and Marketing.
Build test scripts supportUAT guide business testers validate configurations and ensure alignment with acceptance criteria.
Create functional documentation configuration guides and release notes.

The projected compensation range for this position is $120K - $160K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors including but not limited to the individuals particular combination of education knowledge skills competencies and experience as well as internal pay equity location contract-specific affordability and other organizational requirements.

Required Skills

6 years experience supporting IT systems development projects as a Dynamics 365 CE Consultant or Business Analyst.
Handson configuration experience with Dynamics 365Customer Engagement (CE) including Customer Service and at least one of Field Service or Marketing.
Strong understanding of entity model business rules workflows SLAs queues forms and views.
Experience leading requirements workshops and producing clear functional deliverables.
Experience implementingDynamics 365 CE OnPremises (v9.1 or prior CRM versions before online-only features).
Ability to communicate clearly with both technical teams and business stakeholders.
Experience with enterprise case management or service delivery solutions.

Desirable Skills

Experience working with federal state or tribal governments
Experience implementating systems for citizen services
Micrsoft Certifications
US Citizen

Facilitate workshops with tribal government stakeholders to gather requirements for case management scheduling citizen outreach and field operations.
Document user stories acceptance criteria business processes and functional requirements.
Recommend solution approaches aligned with Dynamics CE v9.1 (on-premises)capabilities.
Translate business needs into configuration tasks and guide technical teams on necessary customizations.
Perform hands-on configuration across modules including Customer Service Field Service and Marketing.
Build test scripts supportUAT guide business testers validate configurations and ensure alignment with acceptance criteria.
Create functional documentation configuration guides and release notes.

Required Skills

6 years experience supporting IT systems development projects as a Dynamics 365 CE Consultant or Business Analyst.
Handson configuration experience with Dynamics 365Customer Engagement (CE) including Customer Service and at least one of Field Service or Marketing.
Strong understanding of entity model business rules workflows SLAs queues forms and views.
Experience leading requirements workshops and producing clear functional deliverables.
Experience implementingDynamics 365 CE OnPremises (v9.1 or prior CRM versions before online-only features).
Ability to communicate clearly with both technical teams and business stakeholders.
Experience with enterprise case management or service delivery solutions.

Desirable Skills