Case Manager OSC

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing supportive services and building collaborative partnerships. With 40 programs LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves Opportunity Services Center provides drop-in services for single adults including food clothing laundry/shower facilities and case management.

The Opportunity Services Center Case Manager (OSC CM) reports to the site Program Director and provides case management supports daily site operations maintains a safe and welcoming environment monitors the site responds to client needs and supports client check-ins group activities and overall site coordination. The position plays a key role in supporting people moving toward safe stable housing and greater self-sufficiency. They provides case management services life skills support and resource connections and work in partnership with clients to set goals celebrate progress and overcome challenges. Using a trauma-informed and strengths-based approach this position builds trust and respect making sure clients feel heard valued and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services building support networks facilitating groups and activities advocating for equitable access and providing crisis intervention when needed. Beyond working directly with clients this role may help to improve the overall program by sharing ideas identifying service gaps and helping strengthen community relationships. This role maintains clear documentation contributes to program planning and reporting and models professional ethical behavior and works closely with their teammates to provide high-quality coordinated care. Through their efforts staff empower clients to grow their strengths reach their goals and build a better future.

ESSENTIAL JOB RESPONSIBILITIES

• Create individualized case plans grounded in each clients strengths outlining goals related to housing employment benefits and overall stability.

• Actively support clients with their housing journey from searching and applying to preparing for long-term housing success.

• Guide clients through employment readiness helping them build confidence skills and access to job opportunities.

• Assist clients in applying for essential public benefits such as GA CalFresh and CAPI to strengthen financial stability.

• Provide coaching in budgeting life skills and everyday routines to promote independence and self-sufficiency.

• Connect clients with medical behavioral health and community service providers to ensure holistic support.

• Coordinate appointments referrals and transportation needs to reduce barriers and keep clients engaged in services.

• Maintain thorough timely and accurate documentation in HMIS and internal databases to track progress and outcomes.

• Advocate for client needs when working with partners landlords and employers ensuring fair treatment and equitable access.

• Offer calm trauma-informed crisis support and help mediate conflicts to maintain safety and stability.

• Build strong partnerships with community agencies public systems and organizations to expand available resources.

• Serve as a trusted liaison between LifeMoves and community stakeholders to support coordinated care and information sharing.

• Participate fully in case conferences trainings and supervision to strengthen professional skills and uphold agency standards.

• Assist with daily site operations including facility inspections donation coordination and maintaining organized safe spaces.

• Lead or support workshops and group sessions that help clients develop practical skills confidence and community connection.

SHIFT Monday-Friday 7:30am-4:00pm

QUALIFICATIONS

• Associates Degree preferred or High School Diploma/GED with 25 years of related experience such as peer advocacy community outreach housing services or homelessness services.

• Comfortable using phones messaging systems email Microsoft and Google Suites and databases for administrative tasks reporting and outcome tracking.

• Demonstrates empathy professionalism and respect while interacting with all individuals.

• Maintains emotional regulation staying calm and supportive in stressful or crisis situations.

• Uses strong de-escalation skills when managing conflict or client distress.

• Keeps documentation clear accurate and well-organized.

• Shows strong organizational skills prioritization attention to detail and proactive follow-through.

• Advocates effectively for clients when navigating systems or accessing benefits and services.

• Identifies and connects clients to housing employment health care and social services.

• Leverages community resources to support client needs and goals.

• Applies strong research and analytical skills to track resolve and follow through on client needs.

• Builds and maintains collaborative relationships with community partners and service providers.

• Communicates clearly and works cooperatively to strengthen client support networks.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy.

• Commitment to Growth: Demonstrates a selfless commitment to others on the team including activity-based dependability self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.

• Performance Improvement: Sets performance goals establishes the approach creates a learning environment.

• Time Management and Reliability: Manages workload effectively and meets deadlines.

• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge communicates openly and anticipates needs to support collective goals. Builds trust by contributing ideas offering assistance and ensuring alignment to achieve results together.

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

This role may include small amounts of travel to training and admin events

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

If you require a disability accommodation during the application process please contact the Human Resources Department at .