Supv, Network & Systems Delivery

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission goals operations and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports);demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching growing and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department consistent with company culture and mission.
• Establishing clear measurable and achievable goals and performance expectations and following up appropriately.
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication training tools and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCIs interests and demoralize other employees. Effectively managing processes including annual performance reviews compensation adjustments promotions demotions transfers and disciplinary actions up to and including terminationin an unbiased and consistent manner.

Engineering & Design:

• Ensures the integrity of high availability network infrastructure to provide maximum performance in design implementation and support.
• Maximizes performance using network monitoring tools troubleshooting network and/or system outages scheduling updates and collaborating with architects on optimization.
• Maintains professional skillset by participating in educational opportunities technical organizations reading professional publications and personal use of technology.
• Provides detailed reports on network operational status and milestones related to project completion.
• Configures firewalls routers switches voice and video hardware in support of network operations and projects.
• Capable of remote site support for off-site personnel and customers.
• Audits forecasts and managescapacity of IP addressing bandwidth forecasting hardware software licensing and hosted devices.
• Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors junior engineers and technicians.

Personnel & Organizational Management:

• Manage and oversee Team of technology professionals: Set the tone develop and implement a training plan to address the technical requirements of the team members. Develop organizational and individual goals and implement an action plan to achieve them.
• Provide timely annual performance reviews for all direct reports and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and /or approves promotions demotions transfers or disciplinary actions up to and including termination.

Responsible for leading developing and managing the performance of those reporting to this position; establishes and communicates clear performance expectations; and makes recommendations for salary increases. Responsible for results.

COMPETENCIES

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve. Ability to be self-direct and motivated / cooperative team player. Ability to track prioritize and work assignments with changing priorities.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles. Ability to manage challenging employee or customer issues ensuring positive results.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures regarding proprietary information product lines/campaigns/promotion design installation and databases; protects internal and external customer and company confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to ensure customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations. Demonstrated ability to be a creative and innovative problem solver dealing with ambiguity and ability to manage multiple projects and priorities.
• RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem to serve as a technical expert in a discipline or disciplines within the company. Demonstrated ability to effectively identify and resolve technical problems including impact on schedule and cost.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures and company assets remain secure.
• CHANGE MANAGEMENT: champions and supports department and company change.
• DECISION MAKING: uses sound logical judgment based on department and company policy and procedures sales data research and experience to choose an appropriate course of action and find optimal solutions to complex problems.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team. Track record of successfully providing engineering oversight on project/s from inception to customer acceptance and final turn-over.
• MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide direct and influence others to achieve results. Ability to lead clients engineers and support staff on large group projects.
• PERFORMANCE MANAGEMENT: sets clear performance expectations for team.
• Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to use the company of standard network engineering concepts. Knowledge of firewalls routers switches voice and/or video hardware network applications and related technologies. Experienced in diagnosis of Layer-2 and Layer-3 data network problems. Demonstrated knowledge of IP address nomenclature protocols and routing. Ability to create and edit network drawings.

Minimum Qualifications

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree in network environment network development information technology project management within a telecommunications environment or related field. *
• Minimum of six (6) years in a customer service environment. *
• Including (1) year in a leadership role.

Preferred:

• Telecommunications experience
• CCENT CCT CCNA CCDA JNCIA CCDP CCNP/advanced level HDI Microsoft ITIL NRS I and CompTIA
• Other telecom industry specific certifications and/or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.