Application Administrator – Autodesk Construction Cloud
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Job Location:
Dallas, IA - USA
Monthly Salary:
$ 75000 - 125000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Autodesk Construction Cloud (ACC) application administrator is accountable for ensuring the ACC Suite of Products are available and performing optimally for the organization. They are responsible for day-to-day configuration deployment maintenance monitoring and improvement of these applications. Additional responsibilities include providing Tier 2 and/or 3 support performing break-fix activities complex issue resolution root cause analysis and supporting projects involving ACC. The application administrator is a subject matter expert in ACC and holds vital analytical customer service and problem-solving skills. They also work with stakeholders to establish business processes and collaborate with other teams to address strategic business issues being implemented within the application(s).Responsibilities
Application Administration
- Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
- Partner with program leaders business leaders project managers business analysts database administrators network administrators and security engineers on the administration of applications.
- Manage the process of collecting documenting communicating and prioritizing feature requests in collaboration with program leaders internal stakeholders and vendors.
- Manage the process of tracking documenting and communicating beta testing in collaboration with program leaders internal stakeholders and vendors.
- Analyze applications for function features data requirements input requirements output requirements and internal and external checks and controls.
- Plan coordinate and communicate changes and upgrades of applications with stakeholders and end users.
- Configure and support application interfaces for data integration with other applications or systems in the environment.
- Managing backups storage and integrity of application data or databases.
- Collaborate with stakeholders and other supporting workgroups to create configure and customize application reports.
- Manage user accounts and service accounts and associated roles and permissions.
- Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
- Collaborate with program managers technology leaders business-side application owners and other stakeholders on application capabilities health roadmaps and strategies.
- Write and maintain documentation related to the application including end user instructions operating procedures knowledgebase articles technical drawings and system reference documentation.
- Manage the documentation training and program for Tier 2 and/or 3 support; providing escalated support for service requests inquiries and problems.
- Partner with software vendors for escalated application support reporting bugs track and update feature request recommending features reviewing release documentation and other needs.
- Develop process maps with Business Analyst and/or Solution Architect todocument current stateand future ideal state tosupport Application ConfigurationDesign.
Training Development and Implementation
- Support training content development including but not limited to SharePoint sites LMS content and WalkMe content management for ACC.
- Facilitate training sessions to ensure effective knowledge transfer as required.
Key Knowledge
- Configuring deploying maintaining and monitoring cloud-based enterprise and business applications at scale for a large organization.
- Application administration concepts including application architecture; user and service accounts; services tasks and jobs; and load balancing.
- Application deployment concepts including utilization of multiple application or system environments (development testing staging and production) testing and rollbacks.
- Vendor management concepts including feature requests development roadmaps and release management.
- Project management concepts including business analysis solutioning timeline management and resource management.
- Working in operating systems such as Microsoft Windows and Windows Server.
- Information security concepts including confidentiality integrity availability role-based access control (RBAC) principle of least privilege auditing logging and permissions management.
- Business processes and workflows as they relate to enterprise and business applications.
- Understanding of technical configuration requirements for business systems.
- Proficient in process mapping techniques.
Experience
- 3 years of experience working as an applications administrator applications analyst or similar role in a large organization.
- Experience administering enterprise or business applications (such as CRM CPM ERP EPM ESM HCM/HRIS ITSM PLM SCM WFM EHSMS and WMS systems) for a large organization.
- Experience using IT service management systems (such as SolarWinds Service Desk ServiceNow Freshservice or Cherwell Service Management) to collaborate with others and manage changes incidents problems and service requests.
- Experience working with software vendors on application support development and training.
- Experience acting as or supporting Technical Project Management is a plus.
- Experience with construction processes and vocabulary is a plus.
Additional Information:
- In-person attendance at the office and/or jobsites is required at times for moments that ma1er.
- Travel is required to support implementation and training.
In compliance with local law we are disclosing the compensation or a range thereof for roles in locations where legally required. Actual salaries will vary based on several factors including but not limited to external market data internal equity location skill set experience and/or performance. Salary is just one component of DPRs total compensation package.
Pay Range: $75000 to $125000.
DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.
Explore our open opportunities at Experience:
Unclear Seniority
Key Skills
- SQL
- Active Directory
- data integrity
- Application Issues
- PowerShell
- Windows
- Linux
- Sharepoint
- Java
- Troubleshoot
- Procedures
- Setup
- Technical Support
- UNIX
- Application Support
About Company
We Exist to Build Great Things.® We are a self-performing general contractor focused on highly complex and technical projects.
