You might not know our name but youve probably seen our work on stage on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. Weve supported some of the worlds most watched productions and live events in sports entertainment concerts festivals film TV and more. For over 35 years our clients have trusted us to deliver live production live events and virtual production solutions for them anytime anywhere. Put simply we bring content to life.

Purpose:

The Systems Engineer provides 24/7 engineering support for NEPs baseband and SMPTE 2110 (IP) broadcast mobile units studios and production systems. This role supports new builds existing systems and retrofit projects and works with both IP-based and baseband broadcast technologies. The Systems Engineer collaborates with internal teams on-site engineers and external vendors to ensure reliable operation of mission-critical broadcast systems in live production environments.

Essential Duties/Responsibilities:

• Provide 24/7 technical support for NEP mobile units studios and broadcast systems

• Support new builds existing systems and retrofit projects including system integration testing commissioning and ongoing maintenance

• Collaborate with cross-functional teams to support and implement SMPTE-2110 IP-based and baseband production systems

• Assist on-site engineering teams with troubleshooting IP video baseband and network-related issues including:

  • Router control systems

  • Intercom systems

  • EVS networks

  • Other networked and baseband broadcast equipment

• Provide live show support as required including:

  • Configuring and troubleshooting IP and baseband broadcast equipment

  • Building modifying and validating router layouts

  • Integrating third-party and client-provided equipment

• Assist with system validation documentation and operational handoff for new builds and retrofit projects

• Interface with internal and external vendors to report issues and provide detailed documentation and reproduction steps for software or hardware problems

• Perform other duties as assigned

Position Requirements:

• Technical degree or Associates degree in Computer Science Electronics or a related field preferred; equivalent combination of education and experience will be considered

  Strong technical support background

  In-depth knowledge of Layer 2 and Layer 3 switching TCP/IP networking and multicast protocols

  Experience supporting broadcast systems in live production environments

  Proficiency in Linux and Windows operating systems

  Excellent communication problem-solving and analytical skills

  Ability to manage multiple priorities and demonstrate strong time-management skills

  Willingness and ability to travel as required

  Ability to quickly learn new technologies and solutions

  Demonstrated ability to deliver superior service and build lasting relationships by embodying NEPs Core Values