Data Center, Orientation Program Manager

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Deeply involved in design of the onboarding and learning systems. Manage complex onboarding initiatives deliver critical solutions drive significant improvements and deploy new mechanisms.
Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding activities.
Define organize and manage the scheduling logistics and administration of locally and globally planned virtual and in-person instructor led orientation and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors schedules.
Develop and monitor internal metrics goals and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end orientation process.
Have a basic understanding of Amazons PXT (human resources) systems and processes and lead basic PXT onboarding for New Hires.
Manage frequent localized communications touch points with new builders including a combination of emails frequently asked questions messaging channels forums office hours tickets or similar mechanisms.
Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation.
Play a crucial role in new hire onboarding. This includes assisting new hires in setting up laptops ensuring the installation of essential software and providing hands-on guidance for configuring communication tools. Additionally you will deliver a comprehensive overview of the organization facilitating a seamless transition for new hires into their daily operations.

Were looking for a new employee who is enthusiastic empathetic curious and able to work effectively with a diverse team of peerssomeone who will help us amplify the positive and inclusive team culture weve been building.


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 2 years of program or project management experience
- Bachelors degree in a relevant field or equivalent work experience
- Experience facilitating in group settings with an audience of 50

- Experience working with technical and product stakeholders to define requirements prioritize features and influence product roadmaps
- Consistently delivers results through effective decision-making taking ownership and leadership in collaborative environments without relying on formal authority.
- Experience with instruction management specifically and Learning and Development generally
- The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
- Excellent written and verbal communication skills experience working with internationally distributed teams and a demonstrated ability to communicate and influence people teams and organizations across a variety of media

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.