Fiscal I.T. Tech

This role is responsible for the first tier of support for fiscal systems basic troubleshooting and education on process and workflows

for staff. The IT Tech will assist with data sanity tasks such as ensuring fiscal data is up to date and accurate (cost centers accounts

etc.) and that end-users are correctly following procedures for data entry. The Fiscal IT Tech will also act as tier 1 response for staff

with deskside support issues such hardware Office 365 etc. An ideal candidate will have knowledge with different data formats

experience with some advanced Microsoft Excel functionality (vlookup etc.) and experience with educating non-technical staff on

technical topics.

***Proficiency in NetSuite strongly preferred ***

Primary Responsibilities and Essential Functions of Position: Tier1 IT Support

• Serve as first point of contact for the fiscal team via ticket systemlogging tracking and providing status updates.
• Diagnosing and repair basic issues: password resets software installations hardware peripherals (desktops laptopsprinters mobile devices)
• Support Microsoft 365 Active Directory Windows 11 printers network connectivity (TCP/IP DNS DHCP VPN)
• Escalate complex issues as needed using clear documentation and proper context
• Maintain accurate ticket records knowledge-based entries and tech documentation
• NetSuite and Fiscal platforms Admin Support
• Assist with NetSuite user administration: create accounts manage roles & permissions handle password resets andtroubleshoot login problems
• Support data migrations or integration troubleshooting (e.g. imports CSV loads API syncs) as part of team effort
• Help document processes train end users and maintain user-facing training materials or FAQs
• Provide Tier1 support for vendor issues or basic NetSuite errors escalating complex functional or development issuesas needed.