Lifestyle Bartender (St. Regis Budapest) Pre-opening

ST REGIS BUDAPEST

Combining timeless glamour with a vanguard spirit St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 55 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV at the dawn of the twentieth century the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests delivered flawlessly by the signature St. Regis Butler Service.

POSITION SUMMARY

Our jobs arent just about mixing drinks. Instead we want to build an experience that is memorable and unique. Our bartenders have the basics down but are constantly on the look-out for new trends micro-local offerings and guests evolving needs. They are not just a beverage enthusiast but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community to anticipate and deliver on our guests needs. They should be passionate about the guest service experience but also have an eye for detail from the money that moves through their hands to the information they provide to guests to the quality of their drinks.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures protecting company assets maintaining confidentiality and ensuring your uniform and personal appearance are professional. Bartenders will be on their feet and moving around (stand sit or walk for an extended period of time) and taking a hands-on approach to their work (move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees including bending twisting pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Bartenders to get it right for our guests and our business each and every time.

Bartending

• Stay up to date with beverage/bar trends and evolving local offerings and use this knowledge to influence the menu and/or offerings to guests.
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Maintain cleanliness and condition of bar bar unit (CO2 lines soda tanks soda guns drain etc.) tables and other tools following all set-up guidelines.
• Prepare fresh garnishes for drinks.
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Stock ice glassware and paper supplies.
• Requisition all necessary supplies specifically bottle-for-bottle liquor restock transporting supplies from storeroom to bar set-up area as required.
• Remove soiled wares from bar top and tables and place in designated area.
• Anticipate and communicate replenishment needs promptly ensuring no shortages throughout scheduled function time and ensuring proper authorization for additional payments as required prior to replenishing.
• Follow appropriate procedures for serving alcohol (e.g. TIPs (Training for Intervention Procedures) CARE (Control Alcohol Risks Effectively)).
• Issue open and serve wine/champagne bottles ensuring guest satisfaction.
• Follow all state and local laws for serving alcohol responsibly (e.g. last call times).

Navigator Program

• Continually expand knowledge of local attractions popular culture and consumer brands relevant for Renaissance guests.
• Stay up-to-date on the local area including unique attributes happenings and offerings so that you are prepared to provide specific recommendations for guests.
• Build and use personal and professional resources to offer unique recommendations.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.

Guest Relations

• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Address guests service needs in a professional positive and timely manner.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay property services and area attractions/offerings.
• Speak to guests and co-workers using clear appropriate and professional language.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Closing

• Secure liquors beers wines coolers cabinets and storage areas.
• Complete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist.

Cash/Bank Handling

• Count bank at end of shift complete designated cashier reports resolve any discrepancies drop off receipts and secure bank.
• Follow property control audit standards and cash handling procedures (e.g. blind drops).
• Transport bank to/from assigned workstation following security procedures.
• Obtain assigned bank and ensure accuracy of contracted monies obtaining change required for expected business level and keeping bank secure at all all payment methods in accordance with Accounting procedures and policies.

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow policies and procedures for the safe operation and storage of tools equipment and machines.
• Maintain awareness of undesirable persons on property premises.
• Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.

Physical Tasks

• Stand sit or walk for an extended period of time or for an entire work shift.
• Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees including bending twisting pulling and stooping.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

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