Vice-President, Fraud Management

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

The Vice-President Fraud Management is responsible for all aspects of fraud management (from strategy planning to execution) across all business units and client groups. This position leads the integrated response required to protect CIBC clients employees and stakeholders from fraud.

This role is responsible for the overarching enterprise Fraud Management strategy impacting all client-facing channels; this includes assessing fraud risk client authentication fraud analytics managing and mitigating a complex portfolio of fraud losses and enhancing fraud capabilities for CIBC.

The leader collaborates with senior leadership on enterprise-wide financial crime and fraud strategies policies and communications; aggregates threat intelligence and other research to inform strategy; and provides standardized financial crimes and fraud management reporting training compliance and vendor management.

CIBC employee experience principles:

• Always professional so our team members can excel and be their best professional self.

• Radically simple so our team members can focus on what they need to do and make an impact.

• Genuinely caring so our team members can feel valued for who they are and what they contribute.

CIBC leadership capabilities:

• Envisions the futureto innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.

• Inspires hearts and mindsto build an inclusive culture where we make bold choices collaborate and empower others to take chances and do whats right for our stakeholders.

• Drives action and impact togetherto align with urgency around what matters making decisions with speed and always making a real difference.

What Youll be Doing

• Lead the development implementation and measurement of medium and long term fraud strategies designed to control and mitigate fraud losses.

• Serve as strategic partner to the business in aligning and enhancing our systems processes and practices with current and future financial crime trends to help safeguard against risks.

• Lead fraud capability build and transformation initiatives to reduce future exposure operational losses. This includes collaborating with CIBC business partners to implement controls to prevent monitor detect and respond to fraud.

• Provide strategic leadership and direction to the Fraud Operations & Investigations team driving operational excellence optimizing team performance and ensuring the highest standards of effectiveness and efficiency in fraud management.

• Lead and oversee the Client Authentication team developing and executing a comprehensive long-term strategy to safeguard CIBC accounts and proactively protect clients against emerging fraud threats.

• Creating a comprehensive strategy for fraud analytics to present fraud loss forecast information to executive level partners in the context of broader industry and economic trends to build support and understanding for the function.

• Lead ongoing monitoring and measurement of business risk exposure to proactively recommend mitigating strategies and initiatives.

• Serve as internal and external thought leader on fraud management.

• Act as steward and advisor to the business on all aspects of security and financial crimes providing senior executive management a clear view of the financial crime landscape and timely recommendations on current and emerging areas of threats based on fact-based intelligence and analytics aggregate monitoring case management and insights from internal and external partners.

• Liaise with external stakeholders including but not limited to law enforcement government bodies and peer financial institutions to evolve the function and partner with internal corporate communications to share updates with external media as required. Ensure compliance with all policies and guidelines relating to fraud management.

• Provide leadership for the Fraud Investigations ensuring effective and efficient service delivery and a positive client experience.

What Were Looking For

• Extensive knowledge of the Financial Services industry and related financial crimes trends with solid experience as a senior and strategic leader within a large organization and has worked across several channels and segments.

• Proven ability in driving change initiatives which create improvements efficiencies and differentiation in an organizations market position.

• Expert service delivery knowledge coupled with the ability to translate client needs at all levels into complete solutions.

• Ability to work effectively with a wide range of stakeholders both internally and externally to drive transformational change initiatives.

• Innovative and conceptual thinker with advanced analytical interpretation and problem solving abilities and strong ability to develop compelling vision to support strategic objectives.

• Superior leadership and people management skills to effectively drive results through others and develop high performing teams.

• Exceptionally strong influencing skills sufficient to significantly promote and/or negotiate on behalf of CIBC in situations that involve recognizing and responding to underlying concerns where others need to be persuaded to accept compromise solutions.

• Demonstrated expertise in leveraging AI and advanced modelling tools to generate actionable fraud management insights and drive enhanced business performance.

• Advanced presentation/interactive skills sufficient to convey complex conceptual information/ideas on issues involving extensive interpretation and opinion.

• Excellent relationship building and influencing skills to convey and interpret complex conceptual information.

• Ability to see the big picture in order to articulate it to direct reports and their employees to set context for their work to be comfortable with complexity and to maintain involvement with the hands-on environment.

• Exceptional problem solving skills to creatively develop unique approaches and solutions that are necessary to address complex problems.

• Take ownership of decisions and actions keep key executives and stakeholders informed of critical issues and remains steady in the pursuit of corporate goals and objectives.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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