Reproductive Health Specialist (Hybrid)

Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided high-quality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.

Erie Family Health Centers a top workplace in Chicago and suburbs is looking for a valuable addition to our Referrals team! The Reproductive Health Specialist (RHS) performs primary duties associated with referring patients to internal and external health care resources manages reproductive health referrals for specialty care and obtaining prior authorizations assists with patient scheduling for obstetric ultrasound orders and is responsible for following up with patients hospitals and providers regarding referrals appointments and results status.

At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 15 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.

*Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Processes and manages obstetric ultrasound and MFM referral requests through Eries electronic medical record researching patients insurance status and verifies appropriate internal and external referral resources. Communicates any unexpected delays to providers immediately for consultation.
• Ensures all needed prior authorizations are obtained in a timely manner and follows up on prior authorizations.
• Ensures all needed information is in the referral through Eries electronic medical record including patient diagnosis and reason for referral; communicates with providers if any clinical information is missing.
• Supports Reproductive Health and Family Medicine providers who desire antenatal testing versions induction of labor or surgical intervention for their patients. Responsibilities include completing necessary hospital paperwork for patients obtaining prior authorization for services scheduling with the appropriate department and coordination of pre-operative testing and clearance.
• Processes and manages Gynecology Oncology referral requests through Eries electronic medical record researching clients insurance status and verifies appropriate internal and external referral sources. Communicates any unexpected delays to providers immediately for consultation.
• Provides input and ideas to Supervisor regarding scheduling operations and referrals and reproductive health workflows and performs other duties as assigned

Education

High School Diploma or equivalent required

Skills and Knowledge

Required:

Basic computer skills

Excellent communication and customer service skills

Ability to work independently and within a team

Ability to work flexible hours including evenings and weekends

Able to respond quickly and directly to providers patients and management team if any issues arise in processes.

Ability to navigate EMR resources for multiple hospital partners

Preferred:

Intermediate proficiency in Microsoft Office a plus

Intermediate medical terminology particularly for reproductive health (OB/GYN)

Experience:

Required:

One year of related experience at Erie or a similar healthcare setting

Preferred:

Experience with Epic systems a plus

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• • Our mission vision and values unite us.
  • Our voices matter.
  • We do things well.
  • Our inclusive culture promotes balance and belonging.
  • We find our career sweet spot at Erie.