Assistant Boutique Manager

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Sales and Boutique Operations

Substitute/Replace Boutique Manager while his/her absence.
To maintain a respectable appearance while on duty according to Companys regulation.
To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy respectability and professionalism.
To ensure all staff maintain and present themselves in accordance to standards of the Company.
To provide guidance and assistance to junior staff in all processes.
Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective.
Provide optimal customer experience in the boutique for new sales customer service (repairs) and all visitors ensuring first class customer service.
In depth product knowledge and prices first point of contact for guidance of knowledge to rest of the team.
Oversee the set up and organization of boutiques front and back office maintenance of furniture neatness window display set up/communication sales and marketing tools.
Coordinate internal and external events individually and with the team. Proactively identify clients to be invited follow up of invitations to ensure participation to events.
To be proficient and point of reference in all IT/sales/CRM back office tools for the team.
Work with Boutique Manager to prepare sales forecasts and monitor team performance against monthly targets.
Handle complex sales transactions including limited editions and custom orders.
Lead the team in achieving key KPIs.
Oversee resolution of customer complaints ensuring the response aligns with brand service standards.
Support staff in handling sensitive situations with discretion and diplomacy.
Follow up on escalated issues monitor trends and coordinate with the Boutique Manager to adjust training or operations where needed.

Assistance in staff supervision

To assist the Boutique Manager by leading and coaching the team in all aspects.
Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the companys objectives.
Take charge of staff and operation planning by managing monthly staff roster.
Manage new hire by implementing appropriate training plans.
Oversee the administration and operational support on daily task and marketing events ensure all are well documented.
Assist Boutique Manager to monitor performance and propose for improvement.
To ensure all required reports such as sales reports staff working hours and petty cash summary to be accurate and submitted within stipulated time period.
Provide performance coaching and assist in building succession plans for top performers.
Coordinate and ensure new hires meet luxury retail onboarding standards including etiquette and brand history.
Support team with tools and strategies to improve conversion rates and increase average transaction value.

Effective Merchandising and Sales Promotion

To ensure availability and adequacy of attractive visual presentation of merchandise.
Liaising with visual merchandising and A&P Personnel on concepts/theme planning.
To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis.
To be work closely with marketing department and team in preparation of brand and boutique activations.
Be responsible in briefing the team on all A&P Programs.
Propose localized merchandising ideas based on client preferences and sales performance.
Gather feedback from the sales team on display performance and report to VM/Marketing.

Qualifications :

Minimum 57 years in luxury retail with 2 years in supervisory/managerial roles.
Strong background in boutique operations and client relationship management.
Strong understanding of luxury product categories.
Strong communication negotiation and problem-solving skills.
Leadership and team-building capabilities.

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Remote Work :

Employment Type :

Full-time

Sales and Boutique OperationsSubstitute/Replace Boutique Manager while his/her absence.To maintain a respectable appearance while on duty according to Companys regulation.To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy respectability and professional...

Sales and Boutique Operations

Substitute/Replace Boutique Manager while his/her absence.
To maintain a respectable appearance while on duty according to Companys regulation.
To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy respectability and professionalism.
To ensure all staff maintain and present themselves in accordance to standards of the Company.
To provide guidance and assistance to junior staff in all processes.
Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective.
Provide optimal customer experience in the boutique for new sales customer service (repairs) and all visitors ensuring first class customer service.
In depth product knowledge and prices first point of contact for guidance of knowledge to rest of the team.
Oversee the set up and organization of boutiques front and back office maintenance of furniture neatness window display set up/communication sales and marketing tools.
Coordinate internal and external events individually and with the team. Proactively identify clients to be invited follow up of invitations to ensure participation to events.
To be proficient and point of reference in all IT/sales/CRM back office tools for the team.
Work with Boutique Manager to prepare sales forecasts and monitor team performance against monthly targets.
Handle complex sales transactions including limited editions and custom orders.
Lead the team in achieving key KPIs.
Oversee resolution of customer complaints ensuring the response aligns with brand service standards.
Support staff in handling sensitive situations with discretion and diplomacy.
Follow up on escalated issues monitor trends and coordinate with the Boutique Manager to adjust training or operations where needed.

Assistance in staff supervision

To assist the Boutique Manager by leading and coaching the team in all aspects.
Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the companys objectives.
Take charge of staff and operation planning by managing monthly staff roster.
Manage new hire by implementing appropriate training plans.
Oversee the administration and operational support on daily task and marketing events ensure all are well documented.
Assist Boutique Manager to monitor performance and propose for improvement.
To ensure all required reports such as sales reports staff working hours and petty cash summary to be accurate and submitted within stipulated time period.
Provide performance coaching and assist in building succession plans for top performers.
Coordinate and ensure new hires meet luxury retail onboarding standards including etiquette and brand history.
Support team with tools and strategies to improve conversion rates and increase average transaction value.

Effective Merchandising and Sales Promotion

To ensure availability and adequacy of attractive visual presentation of merchandise.
Liaising with visual merchandising and A&P Personnel on concepts/theme planning.
To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis.
To be work closely with marketing department and team in preparation of brand and boutique activations.
Be responsible in briefing the team on all A&P Programs.
Propose localized merchandising ideas based on client preferences and sales performance.
Gather feedback from the sales team on display performance and report to VM/Marketing.

Qualifications :

Minimum 57 years in luxury retail with 2 years in supervisory/managerial roles.
Strong background in boutique operations and client relationship management.
Strong understanding of luxury product categories.
Strong communication negotiation and problem-solving skills.
Leadership and team-building capabilities.

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Remote Work :

Employment Type :

Full-time

Key Skills

Store Management Experience
Computer Skills
Management Experience
POS
Microsoft Outlook
Microsoft Word
Retail Sales
Budget forecasting
Merchandising
Performance Management
Leadership Experience
Retail Management

Apply Now

About Company

Audemars Piguet

Le présent et le futur d’Audemars Piguet se construisent grâce à la contribution de tous nos talents. Inspirés par la richesse de notre passé, nous sommes enthousiastes à l’idée de ce que nous créerons dans le futur. Ensemble, nous sommes résolument tournés vers l’avenir et en quête c ... View more

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