Program Manager Human Services
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Job Location:
Phoenix, NM - USA
Yearly Salary:
USD 50000 - 60000
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Phoenix AZ
Status: Full-Time Exempt
Central Arizona Shelter Services (CASS) is seeking an experienced mission-driven Program Manager to support our Family Shelter team. This leadership role oversees supportive services leads a team of program staff and helps ensure families experiencing homelessness receive compassionate trauma-informed care and pathways toward housing and stability. The Program Manager will collaborate closely with program leadership frontline staff and community partners to strengthen service delivery identify gaps and support continuous program improvement.
What Youll Do
- Oversee daily program operations and supportive services at the Family Shelter
- Lead program quality initiatives and support implementation of new policies and workflows
- Supervise coach and develop frontline staff across multiple shifts (including evenings weekends and overnights)
- Foster a collaborative client-centered trauma-informed service environment
- Coordinate with internal departments and external partners to ensure consistent high-quality care
- Monitor performance outcomes documentation standards and service delivery benchmarks
- Represent CASS with professionalism in meetings community engagement and funder interactions
Why Join CASS
At CASS youll be part of a compassionate team dedicated to restoring dignity stability and hope for individuals and families experiencing homelessness. Your leadership directly impacts the safety support and outcomes for families rebuilding their lives.
Applications will be reviewed on a rolling basis until the position is filled. This is a job posting which highlights some of the recurring duties please email for a more in-depth job description.
Work Environment
This position works primarily onsite at the Family Shelter with occasional meetings and activities in the community. Most Program Managers work an average schedule of Monday - Friday from 9 AM to 5 PM with our organization. Evening and weekend work may occur based on program and operational needs.
Professional Behaviors & Expectations
- Demonstrates professional timely and accurate communication when responding to questions or requests from staff funders partners and clients; researches information as needed to provide informed and respectful answers.
- Engages in collaborative problem-solving across all departments approaching challenges with a solutions-focused mindset and a commitment to organizational success.
- Maintains accountability for assigned duties and deadlines following through on commitments and proactively communicating barriers or support needed to achieve results.
- Models positive interpersonal behavior at all times including refraining from gossip negative commentary or disrespect toward colleagues clients or partners; fosters a supportive inclusive work environment.
- Represents CASS with professionalism and integrity in all interactions promoting the organization and its mission positively and upholding CASS values in daily decision-making and conduct.
- Actively participates in meetings trainings feedback sessions and daily interactions in an engaging positive and solutions-oriented manner; contributes constructively listens respectfully and supports a collaborative environment with coworkers funders and clients
And last but never least...
We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get and we look forward to learning from people whose backgrounds skills and perspectives challenge and enrich our own.
Central Arizona Shelter Services (CASS) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation national origin age disability marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Central Arizona Shelter Services (CASS) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Equal Opportunity Employer
For further information please review the Know Your Rights notice from the Department of Labor.
What Were Looking For
Required
- Associate degree in Social Work Business Administration Public Administration Nonprofit Management or related human services field
- Minimum 2 years of progressive leadership experience in human services or nonprofit programs
- Experience supervising staff and supporting program improvement
- Strong communication problem-solving and coaching skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Familiarity with trauma-informed and client-centered approaches
- Valid Arizona drivers license and ability to meet insurance eligibility requirements
- Ability to obtain required certifications (CPR/First Aid Narcan CPI) within required timelines
Preferred
- Bachelors degree
- Experience in shelter housing or supportive services programs
- Knowledge of HUD funding compliance and reporting
- Experience with HMIS or similar data systems
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
