Optician- SouthPark (46504)

Primary Objective

The Optician provides clinical support to Providers through the delivery of high quality compassionate optical services to CEENTAs patients.

Essential Functions

• Greet all office guest in a professional and friendly manner
• Utilize Point of Sale and EMR software to input patient eyewear orders
• Expedite patient frame and lens selection by informing patient of options
• Verification of prescription and measurements of eyewear received from optical laboratories and referring doctor
• Operate other optical equipment to facilitate manufacture of eyewear including lensometer pupilometers progressive lens identifiers and distant ruler
• Troubleshoot eyewear to eliminate patient concerns and adjust accordingly
• Educate patients on frame and lens options that suit their unique needs
• Demonstrate a working knowledge of opticianry
• Oversee an Optical dispensary including managing vendor relations and frame inventory
• Evaluate and manage patient concerns with any issues with eyewear
• Ability to meet the physical and mental demands of the position
• The ability to work on-site and to travel to other locations as needed
• Predictable reliable and prompt attendance
• All other duties as assigned

Skills and Abilities

• Excellent Customer Service skills
• Adaptable and flexible with the ability to multitask
• Organizational Skills including Prioritizing and Time Management
• Problem Solving
• Ability to Communicate Effectively
• Must present a professional appearance
• Self-motivated and detailed oriented
• Proficiency in the use of Microsoft Office and EMR software applications preferably Epic

Core Competencies

Primary competencies include:

• Attention to Detail to ensure accurate orders to minimize delays and cost
• Building Trust to establish a rapport with patients
• Continuous Learning of new products and concepts in Optical
• Critical Thinking to arrive at solutions that meet the patients needs
• Managing to work to improve efficiency
• Persuasiveness to gain acceptance of those solutions
• Troubleshooting when there is a perceived problem with the patients eyewear

Clinical Competencies: not a clinical position

Training Period

Licensed Opticians are required to be proficient in optical software in Epic (EMR) and have adequate product knowledge to assist patients in selecting proper eyewear. Additionally they will be required to operate in a regional office without direct oversight. Training of non-licensed staff is a significant part of the position. The training period can be as much as 6 months depending on previous experience.

Accountability

Our mission is to be the premier eye ear nose and throat group providing comprehensive quality and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates P.A.

The Optician directly impacts CEENTAs ability to achieve its mission as they play an integral role in patient care delivery high quality compassionate optical services to patients.

Supervisory Responsibilities

The Optician Certified reports of the Manager of Ancillary Eye. This position has no staff supervisory responsibilities but oversight of a regional optical dispensary is required.

Education

High school graduate or General Education Degree (GED).

Experience

• Previousoptical experience of 3 or more years is preferred

• Customer service and/or sales experience of 3 or more years is preferred

Certificates Licenses Registrations

• Basic or Advanced American Board of Opticianry (ABO) Certification preferred