Operations Manager 1

DISCLOSURES

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

ABOUT AMERICAN HOMESTAYS LLC

American Homestays is a mission-driven real estate development and property services company dedicated to creating and maintaining safe high-quality living environments across Maryland. We specialize in affordable housing development supportive housing solutions and property preservation services for individuals and families facing housing insecurity behavioral health challenges and economic hardship.

In addition to housing development American Homestays provides home renovations handyman services and property maintenance for both residential and commercial properties. Whether developing supportive living communities or ensuring ongoing upkeep for local properties our work is grounded in dignity equity and long-term impact.

By combining housing innovation with responsive property services American Homestays is building stronger communitiesone home one project one family at a time.

LOCATION:Baltimore MD and surrounding service areas

EMPLOYMENT TYPE:Full-Time W-2

COMPENSATION: $20.00 - $35/hour

POSITION TITLE:Operations Manager

ALTERNATE TITLE(S):Construction Operations Manager Field Operations Coordinator

COMPANY WEBSITE:

COMPANY PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

DIVISION:Operations

DEPARTMENT:Construction & Project Management

UNIT:Residential Commercial and Home Improvement Projects

BENEFITS PACKAGE:Eligible (W-2) Health PTO paid holidays project bonuses

WORK SCHEDULE:Full-Time Monday Friday 8:00 AM 5:00 PM Occasional weekends or evenings for site visits or urgent scheduling

ACCOUNTABLE TO:Chief Operations Officer (COO)

ACCOUNTABLE FOR:Coordinating and overseeing daily field operations construction site readiness subcontractor scheduling vendor management and customer satisfaction across home improvement new construction and commercial build-out projects

CLASSIFICATION:W-2 Employee

COMPENSATION: $35.00 - $20/hour

ANTICIPATED TRAVEL: Yes Required for construction site visits and supplier meetings (local/regional)

SUMMARY OF POSITION RESPONSIBILITIES

The Operations Manager is responsible for the day-to-day coordination of construction project logistics subcontractor deployment materials procurement and customer updates. This position ensures job sites are running efficiently that timelines are being met and that communication between clients crews and vendors remains smooth and productive.

The role balances field oversight with administrative coordination and is critical to the success of multi-site residential and commercial construction projects.

SCHEDULED DUTIES AND RESPONSIBILITIES:

Construction Project Oversight

• Coordinate timelines for multiple concurrent projects across residential and commercial sectors
• Conduct regular site visits to assess progress safety and quality standards
• Communicate project updates and next steps to clients and internal leadership
• Monitor vendor and subcontractor timelines and deliverables

Vendor & Subcontractor Coordination

• Assign jobs to appropriate trade partners (e.g. plumbing electrical carpentry)
• Review scopes of work and confirm execution aligns with contract expectations
• Ensure required materials permits and inspections are secured and scheduled
• Maintain positive vendor relationships and negotiate favorable terms when needed

Logistics & Scheduling

• Maintain construction calendars and adjust timelines based on real-time changes
• Track material orders delivery confirmations and inventory utilization
• Coordinate with suppliers to ensure timely drop-offs and returns
• Assist with utility coordination and inspections for new builds and major improvements

Customer Service & Quality Assurance

• Serve as the point of contact for client walkthroughs and updates
• Resolve client concerns or escalations in coordination with the COO
• Document punch lists and ensure final inspections are completed
• Uphold high standards for cleanliness professionalism and craftsmanship on every job site

Administrative Support

• Update project management software and internal dashboards
• Submit job reports progress photos and labor hours
• Track warranty work change orders and cost variances
• Assist with invoicing and accounts payable coordination as needed

UNSCHEDULED DUTIES AND RESPONSIBILITIES

• Fill in for site supervisors during emergencies
• Support emergency response efforts for time-sensitive project adjustments
• Participate in strategic planning meetings with leadership
• Support OSHA and local safety compliance across all job sites

PHYSICAL DEMANDS

• Regular standing walking and climbing during site visits
• Occasional lifting of materials or equipment (up to 50 lbs)
• Use of company vehicle for site-related travel

WORKING CONDITIONS

• Field-based with routine office coordination (hybrid)
• Construction site exposure with seasonal weather conditions
• Interaction with contractors vendors inspectors and clients

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

Education

• Bachelors in construction management or business management required; Masters in Construction Management or business management preferred

Qualifications

• Minimum 3 years in residential or commercial construction coordination project management or supervision
• Strong knowledge of construction workflows permitting and scheduling
• Proficient in Google Workspace and project tracking software
• Excellent organizational time management and problem-solving skills
• Valid drivers license with clean driving record

• Experience in new home construction and multi-phase renovations
• Familiarity with Procore Buildertrend or other construction software
• OSHA 10 or OSHA 30 certification
• Trade background (carpentry electrical HVAC etc.) is a plus

Required Experience:

Manager