Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties & Responsibilities:

• Lead the employee relations function including investigations complaint resolution and coaching for managers.

• Oversee performance management processes and support supervisors in applying consistent performance standards.

• Review update and implement HR policies and ensure compliance with federal state and local employment laws.

• Develop and deliver training on workplace policies employee relations and performance management best practices.

• Manage exit and stay interviews analyze trends and recommend strategies to improve engagement and retention.

• Oversee drug and alcohol testing processes and compliance requirements.

• Partner with HR leadership on workforce planning classification/compensation actions and special projects.

• Work requires supervising and monitoring performance for a regular group of employees (2 or more full-time employees). This includes conducting performance evaluations setting work objectives determining work effectiveness realigning work as needed and key involvement in hiring/disciplinary actions.

Minimum Qualifications:

High school degree or equivalent with seven (7) years of relevant experience or a 2 year college degree with five (5) years of relevant experience or a Bachelors level degree with three (3) years of relevant experience or a Masters level degree with one (1) year of relevant experience.

Preferred Qualifications:

Supervisory or managerial experience and PHR SPHR SHRM-CP or SHRM-SCP Certification. Major coursework in Human Resources Management Business or Public Administration Psychology or a related field of study.

Knowledge Skills & Abilities:

Knowledge of:

• In-depth knowledge and application of federal state and local labor and employment law and regulations and compliance law.

• In-depth knowledge of the principles and practices of employee relations investigations and documentation.

• Knowledge of how to facilitate and guide discussions between disputing parties to reach mutually agreeable solutions.

• Demonstrable experience in developing and executing programs that measurably impact positive employee relations.

• In-depth knowledge of human resources procedures and policies

• Considerable knowledge of U.S. Equal Employment Opportunity Commission (EEOC) claims liability claims and other suits.

• Knowledge of and skill using various software tools such as Word Excel PowerPoint and Outlook.

• Knowledge of City and Aviation Department policies.

Skill in:

• Strong written and verbal communication skills.

• Handling employee progressive performance management

• Conducting thorough and unbiased investigations related to employee complaints workplace incidents or policy violations.

• Maintaining detailed records preparing investigation reports and documenting outcomes to ensure legal compliance.

• Effective use Outlook Excel Word PowerPoint and other Microsoft Office Applications.

• Strong organizational and leadership skills with ability to plan prioritize and organize work in a team environment.

• Prepare presentations and deliver to a range of audiences.

• Organizational skills

Ability to:

• Plan direct and supervise the work of subordinates performing Human Resources services.

• Analyze statistical and historical data apply and use results for process changes report writing and presentations.

• Ability to prepare and present clear and concise reports correspondence and other written materials.

• Identify and effectively respond to issues concerns and needs with sensitivity and understanding. Skills to resolve conflict and or identify situations with potential for quick escalation.

• Handle highly emotional or confrontational situations in a calm and effective manner.

• Actively pursue and develop new ideas methods and procedures to meet changing situations.

• Learn Workday and other software required to perform job duties and responsibilities.

• Adhere to policies procedures and maintain strict confidentiality.

• Exercise judgment and discretion in establishing applying and interpreting departmental policies and procedures.

• Serve on committees/work teams to make sound recommendations and establish collaborative relationships.

• Develop and maintain effective working relationships with co-workers other City departments and the public representing the airport in a positive manner.

General Information:

• Standard business hours apply Monday through Friday within a hybrid work policy. Work is occasionally required outside of business hours for meetings special events site visits and emergencies/urgent matters.

• Successful candidate must obtain and maintain a valid drivers license from state of residency with no more than 6 points and the ability to obtain and maintain a City of Charlotte driving permit.

• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Physical and Sensory Requirements:

• Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.

• Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time

• Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks

• Adequate vision hearing and speech required

• Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data

• Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain

• Comprehensive of written information in work related documents

• Ability to hear understand and distinguish speech

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.