Used Serviceable Material Customer Support Specialist

Company:

Boeing is looking for a Used Serviceable Materials Supply Chain Specialist (Level 2) to join the Boeing Global Services team in Dallas Texas.

In this role the candidate would be responsible for handling customer requirements. They would coordinate responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. Candidate would coordinate collection and processing of supplier data part certifications and information regarding delivery of parts. Candidate would be responsible for entering sales orders and facilitating shipment of orders entered. Candidate would track and monitor shipments while coordinating with customers and understating delivery requirements. Candidate would be responsible for following up and facilitating core returns from customers.

Position Responsibilities:

• Prepares and executes sales request for material requirements from customers
• Works with customers to process RMAs and core returns.
• Order fulfillment support with internal/external programs working to customer commit dates.
• Review and identify technical documentation in determining alternate parts for customer fulfillment and repair management activities.
• Mitigates risks and issues related to customer support programs.
• Enters tracks monitors and coordinates customer material and delivery requirements.
• Organizes and tracks freight transportation reports in support of programs.
• Monitors customer allocation and delivery schedules for customers.
• Provides program timely communication leadership and continuous process improvement.
• Collaborating with product sales and finance teams on pricing decisions.

Basic Qualifications (Required Skills and Experience):

• 3 or more years of related work experience or an equivalent combination of experience and education
• Experience developing/maintaining strong relationships with customers
• Proficient with various inter-relational software programs (i.e. MS Excel MS Word MS Access)
• Ability to work in a fast-paced environment working on multiple competing priorities

Preferred Qualifications (Desired Skills and Experience):

• Bachelors degree in related field
• Experience working within the Aviation Industry
• Experience working with Used Serviceable Material with a focus on Engines
• Ability to read analyze and interpret technical documents

Drug Free Workplace:

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary Pay Range: $79050 - $106950/Annually

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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