Doit End User Support Spec LdAdv
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Job Location:
Baltimore, MD - USA
Monthly Salary:
$ 85963 - 94585
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
The Department of Information Technology (DoIT) providessupport to state agencies the Executive Office of the Governor the Governorscoordinating offices and a variety of independent agencies within theExecutive Branch.
Striving to provide the highest level of customer serviceto its internal and external customers DoIT supports Marylands agencies andcommissions through its leadership and strategic direction for InformationTechnology and Telecommunications establishing a long range target technologyarchitecture encouraging cross agency collaboration and advocating bestpractices for operations and project management.
GRADE
LOCATION OF POSITION
6 St. Paul Baltimore MD 21202
Main Purpose of Job
MINIMUM QUALIFICATIONS
Experience: Four years of experience providing client-side computer hardware and software assistance to supported end users. This includes providing technical guidance to users and diagnosing and resolving issues coordinating configurations and installations installing system software and hardware and general troubleshooting of PC hardware and software;
Notes:
1. A Vocational Certificate a Microsoft Certified Product Specialist certification or an equivalent certification and one additional year of experience providing client-side computer hardware and software assistance for supported end users may be substituted for the required education.
2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Computer User classifications Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
Preferred Qualifications:
Six months or more experience working with high levelexecutives and providing white glove VIP services in a fast-paced environment.
Six months or more experience in each of the followingapplications/tools: Microsoft 365 Google Suite Adobe and video conferencingtools such as Teams Google Meet WebEx Zoom and GoToMeeting.
Proven experience working with Windows and MAC OS systems.
LICENSES REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
1. Applicants for this classification may handle sensitive data. This will require a full scope background investigation prior to appointment. A criminal conviction may be grounds for rejection of the applicant.
2. Employees may occasionally be required to travel to field locations and must have access to an automobile in the event a state vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However if you are unable to apply onlinethe paper application and supplemental questionnaire may be submitted to:Department of Budget and Management Recruitment andExamination Division 301 W. Preston St. Baltimore MD application materials must be received in our officeby theclosing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment please contact theDBM Recruitment andExamination Division at or MD TTY Relay Service 1-.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer Maryland is committed to recruitment retaining and promoting employees who are reflective of the States diversity.
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
