Process Improvement Specialist, Ops Eval, WWR&R

At Amazon Worldwide Returns & ReCommerce (WWRR) we aspire to zero: zero cost of returns zero waste and zero defects.

We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.

In this role you will support the testing pilot and full scale launch of a product initiatives for worldwide ReLo Operations. You will collaborate with product managers software developers program managers and operational partners to establish and execute pilot and launch plans building and executing new standard operating procedures and helping to manage the product feature backlog. This is an exciting opportunity to create and champion novel best practices identify improvement opportunities suggest strategies and delight customers.

Key job responsibilities
- Work closely with tech teams to support user acceptance testing (UAT) pre-launch
- Work closely with program management and operations teams to create test and launch plans
- Own stakeholder communication for pilot and launch status and metrics
- Problem-solve tool/user issues
- Manage stakeholder feature intake

- Bachelors degree or experience in an industry role
- Knowledge of and proficiency in Excel and SQL
- Experience in ownership of projects and communicating timelines and executing independently
- Experience analyzing data metrics
- Experience in problem solving and delivering results

- Experience communicating technical details verbally and in writing
- Knowledge of SQL and Excel at a moderate or advanced level
- Prior experience in a business or operations role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Phoenix - 17.00 - 30.00 USD hourly
USA KY Shepherdsville - 15.00 - 27.00 USD hourly
USA TN Nashville - 15.00 - 27.00 USD hourly
USA TX Dallas - 17.00 - 30.00 USD hourly
USA TX Plano - 17.00 - 30.00 USD hourly
USA WA Bellevue - 22.00 - 30.00 USD hourly