Lead analyst-Service Now Developer

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Service Now Developer
Position: Service Now Developer
Experience: 8-12 Years
Category: Software Development/ Engineering
Shift: General
Main location: Bangalore/Hyderabad
Position ID: J0126-0047
Employment Type: Full Time
Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Position Description: Responsible for leading the technical design development and delivery of ServiceNow solutions. Acts as the primary point of contact for architecture decisions best practices and development governance

Your future duties and responsibilities:

Responsibilities:
. Lead end-to-end ServiceNow implementation and customization efforts.
. Translate business requirements into scalable technical solutions.
. Oversee development integrations and workflow automation.
. Ensure adherence to coding standards performance and security guidelines.
. Mentor developers and perform code reviews.
. Collaborate with functional teams (HRSD ITSM) for cross-module alignment.

Required qualifications to be successful in this role:

Must-Have Skills:
ServiceNow Platform
Strong hands-on experience with ServiceNow ITSM & HRSD
Expertise in:
oBusiness Rules
oClient Scripts
oUI Policies
oScript Includes
oFlow Designer / Workflow
oCatalog Items & Record Producers
ServiceNow Data Model & CMDB understanding
ServiceNow ACLs roles and security model
Experience with update sets application scope and deployments
Development & Customization
Advanced JavaScript in ServiceNow scripting
REST / SOAP API integrations
MID Server integrations
Transform Maps Import Sets
Performance tuning & debugging
Architecture & Design
Ability to translate business requirements into technical design
Solution design across ITSM HRSD
Knowledge of ServiceNow best practices & scalable architecture
Experience in workflow automation using Flow Designer
Governance & Quality
Code review and mentoring experience
Enforcing coding standards
Performance and security compliance
Experience with ATF (Automated Test Framework)
Leadership & Collaboration
Team mentoring and technical guidance
Stakeholder communication
Cross-module collaboration

Good-to-Have Skills:
Advanced Platform
Experience with:
oServiceNow CSM FSM SPM GRC SecOps
oVirtual Agent / AI Search
oPerformance Analytics
oDiscovery & Service Mapping
DevOps / Integration
CI/CD for ServiceNow
Git integration
Integration Hub spokes
UI / UX
Service Portal / Employee Center customization
Now Experience UI Framework
Certifications
ServiceNow CSA
CIS ITSM / HRSD
CAD
CTA (plus)
Cloud / Enterprise Exposure
Azure / AWS integrations
SSO OAuth SAML

Skills:

• ServiceNow Development
• ServiceNow IT Service Mngt
• Analytical Thinking

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.