BDC Specialist
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Job Location:
Brodheadsville, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Dean Carter Chevrolet has a position available for a motivated and experiencedAutomotive BDC Representative to lead our dealerships customer engagement and appointment-setting operations. This role is critical to driving showroom traffic improving lead conversion and delivering an outstanding customer experience across phone text email and digital channels.
Key Responsibilities:
- Manage all inbound and outbound customer communications (calls texts emails internet leads)
- Set track and improve appointment show rates and sales conversion
- Develop and enforce BDC scripts processes and best practices
- Monitor CRM activity to ensure timely and accurate follow-up
- Analyze daily weekly and monthly performance reports
- Collaborate closely with Sales and Service Teams
- Maintain a high standard of professionalism and customer satisfaction
Qualifications:
- Previous BDC or Internet Sales management experience in automotive (required)
- Strong leadership coaching and communication skills
- Proven ability to drive results through process and accountability
- CRM experience (e.g. Elead or similar)
- Excellent organizational and time-management skills
- Positive attitude with a customer-first mindset
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
**In-person attendance is required
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Dean Carter Chevrolet is looking for a motivated and reliable Lot Attendant / Porter to join our team. This entry-level position offers an excellent opportuni...
