Care Manager St. Francis Medical Center Richmond

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Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

The Care Manager is responsible for providing appropriate interventions and discharge planning services to patients and families and facilitates a smooth transition for the patient throughout the continuum of care by accessing hospital community and governmental resources.

Essential Job Functions

• Assesses constantly for best resource allocation with patient management activities both in hospital and community systems to advocate for cost containment without jeopardizingpatient quality efforts.
• Completes initial and ongoing assessment of the patient and familys response to the diagnosis living environment and discharge planning needs; Identifies and reports appropriate discharge barriers and avoidable days to promote resolution.
• Provides assessment for the source and significance of social psychological environmental emotional and economic factors that may contribute to the health and response to treatment of both inpatients of all ages and documents appropriately in the medical record.
• Coordinates patient and family interventions with attending physician patient family care managers and other staff; Develops treatment plan based on the assessment and mutually agreed upon goals with the patient family and physician.
• Develops a plan of intervention which is integrated with the interdisciplinary treatment team to establish continuum of care in congruence with ethical and legal considerations; Advocates mediates and negotiates a cohesive plan for maintaining or improving social supports and patient safety.
• Evaluates the effectiveness of interventions and actions in relation to the intended goals of the discharge plan; Revises intervention strategies and discharge plan as necessary; Identify barriers in service delivery systems and advocate for change; Evaluate patient outcomes and participate in process improvement.
• Collaborates with interdisciplinary team to enhance quality of care and efficiency: Works collaboratively with the health care team to facilitate the plan of care for inpatients and outpatients as appropriate.
• Ensures chart documentation consistently meets the department and hospital standards for accountability and confidentiality; Recognizes legal responsibilities and identifies area of concern to Risk Management and Legal Services; Maintains current knowledge and is familiar with federal and state regulatory guidelines institutional policies and payer source policies; Documents interventions timely
• Stays abreast of community resources available to facilitate safe patient transitions of care. Remains current on clinical advancements related to primary patient population. Proactively seeks to understand areas/roles outside of immediate area or role within department.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support American Heart Association (required)

Education

Bachelor Degree in a health care related field

Work Experience

1 year of experience in clinical setting experience with Case Management principles. Knowledge of post-acute levels of care community resources public assistance systems Medicaid or Medicare.

Training

None

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials.*

May have periods of constant interruptions.

Required to car travel to off-site locations occasionally in adverse weather conditions.

Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Hazards

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Skills

Social Work

Care Management

Ethics

End of Life Ethics

Patient Advocacy

Clinical Supervision

Microsoft office

Ability to prioritize many simultaneous demands and tolerate frequent interruptions.

Attention to detail

Critical thinking

Communication with family members

Conflict resolution

Active listening

Relationship building

Effective problem solving

Teamwork

Open to change

Collaboration

Communication

Displays empathy

Negotiation skills

Time management

Prioritization

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .