Software Developer II Intelligent Front Door (IFD)

Hi Im Arison Ferreira your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Join CSGs Intelligent Front Door (IFD) build team to help create the next generation of conversational AIdriven entry points that understand customer intent and orchestrate actions across channels. IFD provides a simplified conversational interface that determines customer intent and routes to the best selfservice or expert resource for fast effortless resolution.

As a Software Developer II on the IFD build team you will design build and enhance productiongrade backend services and conversational capabilities that power CSGs Xponent platform and IFD experiences. Youll work closely with product linguistics/intent architecture security and delivery teams to ship reliable lowlatency services at scale. You will own features endtoend with guidance from senior engineers contribute to platform quality and continuously learn modern cloud and AI practices.

We are looking for a Software Developer - Intelligent Front Door (IFD) who will:

• Implement and maintain scalable microservices and APIs that power IFD conversational flows intent detection orchestration and actioning.

• Build integrations with telephony/IVR STT/TTS NLU/intent services identity/entitlement systems and downstream CRMs/CCaaS with mentorship and peer collaboration.

• Write clean testable code with unit integration and contract tests; participate in code reviews to uphold engineering standards.

• Instrument services for observability (metrics tracing logs) and help troubleshoot production issues; participate in oncall rotations with appropriate support.

• Contribute to performance resiliency and cost improvements (lowlatency data paths efficient service calls backpressure strategies graceful degradation).

• Collaborate with linguistics and AI teams on dialog flows guardrails and evaluation/tuning pipelines; help run experiments and analyze outcomes.

• Follow security privacy and compliance best practices in a heavily integrated enterprise environment (e.g. secrets handling least privilege data protection).

• Contribute in agile ceremonies; estimate plan and deliver increments while communicating tradeoffs and progress clearly.

• CLT contract model

Is this opportunity right for you We are looking for candidates who have:

• 3-5 years of professional software development experience building backend services microservices or eventdriven systems in a typed language (e.g. Python Java C C or Go).

• Practical experience building RESTful APIs and services with solid debugging skills in distributed systems.

• Handson experience with at least one major cloud platform (preferably Azure or AWS); familiarity with containers (Docker) and basic orchestration concepts (Kubernetes).

• Proficiency with relational databases and familiarity with at least one NoSQL datastore; understanding of caching strategies; exposure to messaging/streaming systems (e.g. Kafka Service Bus).

• Working knowledge of CI/CD Gitbased workflows and automated testing; willingness to iterate and improve pipelines.

• Solid understanding of security fundamentals (authN/Z least privilege data protection) applied to service development.

• Effective collaboration and communication skills; experience working crossfunctionally in an agile environment.

Note: Equivalent practical experience or demonstrable skills may be considered in place of formal years of experience.

Preferred qualifications

• Experience with conversational AI stacks: Azure AI Language/CLU Azure OpenAI Copilot Studio or similar platforms (Dialogflow Lex Rasa).

• Background or exposure to telephony/IVR speech technologies (STT/TTS) call routing or CCaaS/CRM integrations.

• Familiarity with rules engines and workflow/orchestration systems; understanding of policy/guardrail concepts for AI systems.

• Experience with observability tooling (e.g. OpenTelemetry Prometheus/Grafana Azure Monitor Application Insights) and SLOoriented operations.

• Exposure to performance engineering (p95/p99 latency awareness) basic load testing and cost optimization considerations in cloud services.

• Familiarity with enterprise practices (logging/telemetry standards change management incident response data governance).

• Exposure to infrastructure as code (e.g. Bicep Terraform) and API gateway management.

Perks & Benefits

• Sulamerica Health

• Sulamerica Dental

• Vidalink

• Food/Meal Voucher

• Child Care Assistance

• Day off: on birthday

• Gympass

• Language assistance

• Digital course platform

• Volunteer time off: 2 days a year

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.