IVR & Cyara Automation Tester R

Saint Louis, MI - USA

Monthly Salary: $ 60 - 65

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Software Development Engineer

Specialization

IVR
Cyara
AWS

Job requirements

Job Title: Automation Test Engineer Amazon Connect IVR Cyara

Overview:

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect IVR systems and Cyara. The role involves designing developing and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities:

1. Test Automation & Execution

Design and maintain automated test scripts for Amazon Connect call flows.

Use Cyara to simulate real-world voice interactions and stress-test IVR components.

Validate performance and functionality of contact center solutions.

Integrate API-based tests (e.g. using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

Develop and manage test cases plans and suites using QTest.

Track defects analyze test results and report quality metrics.

Collaborate with QA and development teams to resolve issues and improve testing processes.

3. Collaboration & Continuous Improvement

Work with cross-functional teams (developers product managers operations) to integrate testing into the CI/CD pipeline.

Participate in agile ceremonies and contribute to refining testing strategies.

Stay updated on testing trends and best practices.

4. Documentation & Compliance

Ensure all test documentation is complete and adheres to industry standards.

Contribute to technical documentation and internal training materials.

Required Qualifications:

5 years of experience in software testing with a focus on automation.

Hands-on experience with Amazon Connect and IVR testing.

Proven expertise in Cyara for automated contact center testing.

Experience with QTest for test case and defect management.

Proficiency in scripting languages like Python Java or JavaScript.

Familiarity with API testing and CI/CD integration.

Strong analytical and communication skills.

Preferred Qualifications:

Experience with additional automation tools and frameworks.

Knowledge of broader AWS services.

Certifications in software testing or QA

$60 - $65 an hour

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all regardless of age ancestry colour disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

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Know more about Brillio : may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Senior Software Development EngineerSpecializationIVRCyaraAWSJob requirementsJob Title: Automation Test Engineer Amazon Connect IVR CyaraOverview: We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect IVR systems and Cyara. The role involves designing developing an...